Software Quality Assurance Analyst

• Jun 2018 - Present

Execute test cases (manual or automated-via Postman) and analyze resultsDevelop, document and maintain test plans, test cases, and other testing artifactsIdentify, isolate, and track bugs throughout testingReport bugs and errors to development teamsHelp troubleshoot issuesWork with cross-functional teams to ensure quality throughout the software development lifecycleReview user interfaces for consistency and functionalityRequirementsExpertise with testing web applications and servicesExperience with developing testing plansFamiliarity with Agile frameworks and regression testing is a plusFamiliarity with Selenium is a plusAbility to document and troubleshoot errorsWorking knowledge of MSSQLExcellent communication skillsAttention to detailAnalytical mind and problem-solving aptitudeStrong organizational skillsStrong verbal and written communication skillsAble to work in a team environmentFlexibility to handle multiple tasks at the same time Show less

Information Technology Team Lead

• Feb 2019 - Present

Specialist, Test Analyst

• Feb 2018 - Jun 2018

Prepare detailed specifications, requirements, scope documents and logic flowcharts for the development and implementation of complex application programs and modifications. Conduct quality-control tests and analysis to ensure that software meets or exceeds specified standards and end-user requirements. Ensure complex project requirements are executable, testable, complete and not ambiguous. Analyze complex systems requirements and existing processes and information systems and develop cost-effective information technology solutions. Analyze complex application systems issues and provides technical solutions. Test and analyze each component/phase of the system development life-cycle including the project requirements, design and programs. Execute complex tests according to established plans and scripts, documents and communicates results. Collaborate with developers and/or end-users to determine appropriate solutions. Retest corrections to ensure problems are resolved. Lead in the development, implementation and maintenance of test data files with valid and invalid records to thoroughly test program logic and verify system flow. Perform complex activities related to User-Centered Design Analysis including: Conceptual Design, including UCD and end-to-end experience design; Interaction Design, including Information architecture and workflow analysis; Visual Design, including page design and rapid prototyping. Perform moderately complex user research and validation, including usability testing and contextual inquiry/analysis. Show less

IT Consultant, Software Quality Analyst

• Apr 2016 - Sep 2017

• Responsible for testing (functional, integrated, UAT) and evaluating the software applications systems. • Plan, design, and execute test plans on computer applications. • Record and document results and compare to expected results. • Monitor software failures so that defects may be discovered, reported, and corrected. • Generate historical analysis of test results. • Document anomalies and issues. • Maintain database of software defects. • Examine code and execution of code in various environments. • Verify specification or function of code. • Operate and maintain test networks. • Develop and document application test plans based on software requirements and technical specifications. • Create meaningful error handling procedures for application code. • Perform application security audits. • Participate in application planning meetings. • Ensure data integrity standards. • Developed Test scenarios using HPQC and create and maintain traceability using the tool. • Performed back-end testing by creating and executing database queries. • Regression Testing – Performed regression testing of the deferred test cases from the previous releases. Show less

IT Consultant, Software Quality Analyst

• Jan 2012 - Apr 2016

• Testing of Guidewire UI, rules and integration processes. • Developed and execution of detailed test plans and fixing defects. • Create Scripts for testing using LoadRunner. • Fixing tracked bugs and maintain reports on resolved bugs. • Facilitate and drive requirement analysis sessions to ensure in-scope business needs and to identify accuracy of application and data changes. • Manage the quality of requirements while maintaining the functional integrity of existing applications. • Worked extensively with Quality Assurance in developing test scripts using Quality Center, as well as, developing test cases, test plans, tracking, and recording defects in the QA environment. • Promote an environment of sharing, exploration and collaboration among team members and the business solution area. • Defect creation/tracking in Quality Center. • Responsible for load, extract, and validate of client data. • Manipulate, cleanse & process data using Excel, Access and beginner SQL. • Utilize the ETL Process by Extracting data from source systems (SAP, ERP, etc.), converting data from different systems into one consolidated data warehouse format. Show less

IT Consultant, Software Quality Analyst

• Sep 2010 - Dec 2012

• Development and execution of manual test scripts. • Defect creation/tracking in Quality Center. • Perform functional (smoke), system and integration level testing on newly developed and redesigned company web-based software solutions. • Document and summarize test results and report findings and communicate to current test lead. Collect, analyze and report data. • Generate reports verifying and ensuring data integrity and accuracy. • Development and execution of manual test scripts. • Defect creation/tracking in Quality Center. • Perform functional (smoke), system and integration level testing on newly developed and redesigned company web-based software solutions. • Document and summarize test results and report findings and communicate to current test lead. Collect, analyze and report data. • Generate reports verifying and ensuring data integrity and accuracy.

IT Application Enhancement Coordinator

• Oct 2006 - Feb 2009

• Manages small projects (Production Support -- Proof of Mailing, Electronic Funds Transfer (EFT) Processing, and WC TOL).• Batch Project Lead for FSSC Interface Balancing project (Finance-led project). • Managed Implementation Phase of the EA Claims History Project – Automated Renewal (Catalyst) – Top 10 Enterprise Initiative!• Coordinated EFT Projects with outside Vendors and Finance Focus. • Release Coordinator for Tier 1 and Tier 3 Applications• Overseeing Development Phase of the NDS - Nationwide Drive- In Schedule as Top 10 Project for Claims (Auto).• Instructs and verifies work from other application areas.• Create/tracks defects in Quality Center.• Conducts Release code reviews for all content prior to implementation.• Proficient in Timekeeping (Clarity/Workbench).• Monitors status of ongoing small projects (internal/external).• Participate in bi-weekly Consolidation meetings between business units. Show less

Specialist, IT Process Management

• Aug 2005 - Oct 2006

• Responsible for complex business and/or systems process analysis, design, and methods to ensure and promote effective business and systems operations through standardization, improvement, simplification, discontinuance or other methods. • Create process change by integrating new agent/agent center processes with existing ones. • Coordinate and implement proposed process and procedure enhancements between work teams and operational department.

Senior Analyst, IT/QA Testing

• Jan 1999 - Aug 2005

• Research and analyze new/existing products, procedures and workflow needs. • Compile requirements, wrote test plans and use case scenarios for AS400/Web-based Applications/Legacy Systems. • Perform related user acceptance testing activities for applicable systems. • Develops test data and detailed user acceptance test plans based on technical specifications, conducts testing for modified/existing systems and communicate results. • Create and track defects in Quality Center. Maintain COBOL for D2S2 Charts for CPS (NAPS, FPS, and Commercial). • Edit, maintain, publish and distributed user guides and processing related workflow documentation. Participate in requirement prioritization meetings/walkthroughs with business partners. Show less