Experience

Alexandria Volkswagen

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Representative

  • Jul 2015 - Present

  Sales Prospecting and Online Lead Generation: Prospected new customers and generated/assigned ~75 Internet leads per day, ensuring sales representatives followed up in a timely manner. In addition, solicited referrals from existing customers. Sales: Served as top-tier salesperson, selling an average of 18 units per month. Customer Service: Provided positive customer experiences, receiving 94%+ satisfaction ratings on all customer surveys, as well as highly complimentary online reviews. Customer Conversion and Needs Assessment: Converted incoming leads and inquiries into sales appointments, helping customers determine the best vehicle options according to their needs and budget. eSales and Sales Operations: Led operations for the eSales office, supporting 30–100+ online customers monthly. Product Knowledge: Completed extensive training on automotive product lines, leveraging knowledge to help colleagues better communicate technical specifications. Administrative Processes and Transaction Processing: Performed administrative functions, including running credit applications, compiling quotes/proposals, and processing transaction paperwork. Sales Effectiveness: Earned invitation to attend competitive VW Elite Sales Training (VEST) after receiving recognition as top salesman multiple times over the course of tenure.



JW Sieg Wines

• Charlottesville, Virginia Area

• Off-Premise Sales Representative

  • Mar 2015 - Jul 2015

  Outside Sales and Territory Growth: Served as off-premise wine sales representative, re-establishing relationships with 270+ accounts in the Northern Virginia territory and achieving weekly sales goals. Outside Sales and Territory Growth: Served as off-premise wine sales representative, re-establishing relationships with 270+ accounts in the Northern Virginia territory and achieving weekly sales goals.



Total Wine & More

• United States
• Retail
• 700 & Above Employee

• Retail Sales Associate

  • Dec 2012 - Feb 2015

  Sales, Customer Service, and Hitting Targets: Surpassed 95% of weekly retail sales, margin, and Winery Direct goals, earning recognition as top performer in sales and customer service. Customer Engagement and Relationship Building: Built positive rapport with customers, responded to inquiries, and explained new products and services. Sales Acumen, Product Knowledge, and Generating Revenue: Leveraged knowledge of full product portfolio, strong sales acumen, and relationship-building skills to close a $32K sale for a single customer.



Unique Ingredients, Ltd

• Production Supervisor

  • Nov 2006 - Sep 2011

  Production Operations: Led day-to-day operations of the production floor, managing the movement of goods, organizing production schedules, ordering products, and handling stock rotations. Team Leadership and Staff Training: Oversaw 3 staff and trained new team members in production processes and health and safety measures. Issue Management and Problem Solving: Presented production issues to upper management, devising solutions to complex issues. Process Improvement: Implemented stock traceability for customer queries, assembled weekly production logs, and generated food-testing reports in manager’s absence.



Fawsley Hall Hotel, Grand Hotel, Wroxall Abbey, Bell House Hotel

• United Kingdom

• Hospitality Bar Manager

  • Feb 2001 - Sep 2006

  • Bars Manager for five-star hotels with exceptional service standards • Managed teams of 15 - 25+ regularly, supervised operation of up to seven house bars simultaneously, and responsible for nightly takings of up to 20,000 GBP • Scheduled weekly staff work rotas, trained bar staff, designed training manuals and induction packs, managed staffing budgets, and conducted regular appraisals for all team members • Bars Manager for five-star hotels with exceptional service standards • Managed teams of 15 - 25+ regularly, supervised operation of up to seven house bars simultaneously, and responsible for nightly takings of up to 20,000 GBP • Scheduled weekly staff work rotas, trained bar staff, designed training manuals and induction packs, managed staffing budgets, and conducted regular appraisals for all team members



Ashdown Park Hotel & Country Club, Dalehill Golf & Country Club, Fawsley Hall Hotel, Coach & Horses

• Deputy & Bar Manager

  • Jan 1998 - Feb 2001

  • Promoted to Acting Bar Manager within the first six months • Responsible for the operations of four very busy bars, two cocktail bars, a banqueting and function bar and the country club bar • Managed a staff of 10; conducted regular appraisals and determined wages within budgetary constraints • Passed courses in craft training, selling skills, appraisal skills and basic food hygiene • Designed a cocktail list and introduced induction packs and training manuals • Promoted to Acting Bar Manager within the first six months • Responsible for the operations of four very busy bars, two cocktail bars, a banqueting and function bar and the country club bar • Managed a staff of 10; conducted regular appraisals and determined wages within budgetary constraints • Passed courses in craft training, selling skills, appraisal skills and basic food hygiene • Designed a cocktail list and introduced induction packs and training manuals