Experience

Toronto Paramedic Services

• Canada
• Public Safety
• 200 - 300 Employee

• Emergency Medical Dispatcher

  • Oct 2016 - Present



Double Discount Furniture

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Manager

  • Aug 2014 - Aug 2015

  • Comprehensive knowledge of retail operation including sales, strategic buying decisions, resolving customer concerns, regular reporting and coordination of weekly deliveries • Focus on building relationships to promote repeat business through consistent customer satisfaction • Managed a staff of 3-4 employees • Grew business through the creation of store social media accounts and utilizing them to create targeted promotions to generate new customers and sales • Worked collaboratively with owners to create a strategy for successfully closing the business by August 2015, meeting the needs of the owners, suppliers and customers



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Business Analyst II - Human Resources

  • Aug 2012 - Jul 2014

  • Supported an organization of over 18,000 team members, providing strategic insights on targeted data to allow senior leaders to achieve results and develop people• Accountable for monthly spans and layers results for the entire organization, collaborating with business unit primes to ensure targets were achieved and accurate forecasting complete, sharing strategic insights with HR VP and senior leaders• Responsible for annual HR team budget of $200K per year, including review, reconciliation and presentation of results to the Director and VP Teams• Led the nomination process for quarterly CEO awards, including collection, review, editing and providing feedback for all nominations. Resulting in 100% acceptance of nominations by the corporate review team.• Created and managed annual spending and travel budget for my HR team of 30 individuals, ensuring there were no overages or unaccounted spending• Constructed agendas for bi-weekly team meetings, ensuring content aligned with our team strategy and priorities• Responsible for the bi-annual analysis of employee survey results, provided thought provoking data and strategic context for the senior leadership team and created presentation materials which all VP groups leveraged to report on their individual results• As part of a small core team, created a new process to collect and review all SVP scorecards on a quarterly basis, resulting in a streamlined collection and review of data and analysis within each scorecard

• Business & Financial Analyst - Specialized Billing

  • Feb 2008 - Aug 2012

  - Business Analyst in Specialized Billing group for TELUS. Dealing with large complex customer's billing solution and delivering monthly invoices and journal entries for over $3M per month. Work as SME for large projects and capture all billing aspects. Investigate on-going and newly reported issues to determine resolution and root cause analysis.- Monthly reconciliation of accounts payable and accounts receivable invoices for multiple large and complex customers.



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Field Operations Manager

  • 2005 - Nov 2007

  - Field Operations manager at Bell Canada, managed vendor relationships, completed quality assurance audits, completed training for installation technicians on new processes, worked as SME providing requirements, input and analysis on large technology roll out of mobile devices for installation technicians, provided nationwide training of mobile device to installation technicians

• Call Centre Manager

  • Aug 2002 - Jan 2005

  - Call Centre Manager at Bell Canada, managed and mentored teams of call centre agents. Dealt with teams of contract employees as well as tenured full-time employees, managed specialized team that handled commercial customers and customers living in multi-dwelling units