Senior Director, Venue Operations

• 2017 - Present

• Manage 16 venues, including The Apollo Theater, Brooklyn Museum, and Brooklyn Academy of Music.• Direct operational changes and workflow processes to retain organizational EBITDA goals.• Lead a team of 14 direct and 300+ indirect team members with responsibility in corporate SOPs.• Collaborated closely with partner developers on multiple renovations to varies venues FOH and BOH renovations to secure a highly functional space to grow into. • Support, facilitating, and coach team members to fulfill contract specifications which has grown revenue streams by 14%. • Created long term growth opportunities with each venue which achieved an average increase of 14 % year over year.• Partnered with other leaders to implement a structured pivot due to impact of Covid which, helped secure corporate dining contracts to retain revenue while waiting for event industry to stabilize. • Successfully opened multiple short term “covid safe” innovative dining experiences including Brookfield Properties, Equinox, and City Parks using a new customer-facing technology allowing client to control guest experience achieving a new interactive interface. Show less

Director of Venue Operations, Brooklyn Museum

• Jun 2014 - 2017

• Directed all dining service operations including a full-service restaurant, a café, and pop-up dining and beverage experiences servicing up to 60,000 people a day. • Managed of 6 direct and 24+ indirect team members with responsibility in corporate SOPs. • Directed opening of The Brooklyn Museum's new food service programs, including staffing/recruiting, operating procedure development, interior design, and efficiency optimization. • Partnered with multiple stakeholders to create a marketing plan which resulted in an increase of 18.5% in annual sale.• Created and implemented new sop which increased revenue by 21% while decreasing waste by 37%. Show less

General Manager, Brooklyn Academy of Music

• Jun 2011 - May 2014

• Managed and lead the overhaul of Brooklyn Academy of Music (BAM) food and beverage operations, including 3 theaters, 14 bars, and a pop-up café which increased traffic by 28% in first year.• Introduced a new line of theater merchandise which lead to a 45% increase year over year in alcohol sales while securing a long-term growth plan for future sales• Led negotiation of vendor contracts which reduced food and beverage costs by 22% in first year. • Brought in innovative technologies POS, Open Table, and Reservation Genie, to increase sales and revenue generation. Show less

Assistant General Manager, Ruby Foos Time Square

• Sep 2009 - Jun 2011