Senior Salesforce Administrator

• Mar 2022 - Present

Salesforce Administrator

• Oct 2018 - Mar 2022

Salesforce & Customer Systems Administrator

• Sep 2017 - Sep 2018

Operations Administrator

• Oct 2015 - Jun 2017

Duties include answering emails and phone calls, daily report checking and authorising payments. Assisted with launch of new client platform and performed user acceptance testing. Left on good terms to relocate to Glasgow. Duties include answering emails and phone calls, daily report checking and authorising payments. Assisted with launch of new client platform and performed user acceptance testing. Left on good terms to relocate to Glasgow.

Operations Consultant

• Apr 2015 - Sep 2015

Supporting key business projects and change initiatives within Distribution utilising my analytical skills and advanced Microsoft Office knowledge. Additional duties include collating and issuing business plan updates and helping prepare presentation material at director level.

Salesforce Consultant

• Apr 2014 - Apr 2015

Acting as a point of contact between sales and software developers to maintain, enhance and develop the Customer Relationship Management system used within Distribution. Experience gained in presenting at senior management meetings, assisting in developing and refining a new leads management system and supporting implementation of email marketing system used to email 10,000s of advisers.

Sales Support Executive

• Oct 2012 - Mar 2014

Providing front line support to advisers with illustration or sales enquiries, managing relationship issues and overseeing new business cases through pipeline. Worked closely with two telephone based and regional account managers to deliver annual sales targets. Development of commercial knowledge, communication skills and sales techniques were essential to the role.