Systems Engineer

• Jul 2022 - Present

We are a Microsoft Solutions partner focused on Modern Work, Digital & App Innovation, Data & AI, and Infrastructure, putting us in the top 1% of all partners. Our parent company AVI Systems is a world-class audiovisual technology organization which gives us a global footprint.Magenium named to Crain's Chicago best places to work; Our fifth straight year. We are a Microsoft Solutions partner focused on Modern Work, Digital & App Innovation, Data & AI, and Infrastructure, putting us in the top 1% of all partners. Our parent company AVI Systems is a world-class audiovisual technology organization which gives us a global footprint.Magenium named to Crain's Chicago best places to work; Our fifth straight year.

Information Technology Consultant

• Dec 2021 - Jul 2022

Technical Alignment Manager

• Jul 2019 - Dec 2021

Provide maintenance, technical, and remote/on-site client support. Customer-facing role, working directly with decision-makers on their IT Infrastructure, vulnerability identification, hardware maintenance, warranty management, backup management, and monitoring. Effectively resolving issues and ensuring operational efficiencies.★ Partner and work closely with the server, network, or environment administration and management.• Streamline and delegate tasks across all clients and conduct daily visits, while proactively serving as the POC. • Coordinate and manage multiple full-lifecycle projects from planning to successful completion. Projects have included process improvements, troubleshooting initiatives, and network build-outs.• Understand and anticipate the priorities of clients, through building productive working relationships with client stakeholders and business colleagues, providing "Voice of Customer" feedback to develop effective roadmaps and schedules, driving improved customer success metrics.• Serve as a bridge between cross-functional technology teams, non-technical teams, clients, and leadership. Ensuring alignment and successful client delivery.• Construct network diagrams. Evaluate “as is” and “future state,” conduct root-cause analysis and make network recommendations to senior leadership.• Remain current on emerging technologies, industry trends, and competitor offerings. Partner with senior leadership and cross-functional team members, providing subject matter expertise to offer customers the highest level of service and drive operational excellence.• Assigned aggressive sold project, due to staffing shortage. Tasked with refreshing 75 PC's from Win7 to Win10, while moving all user data from the old machine to the new machine. Given 5 business days to complete, the completion time was 3 days.• Recognized by multiple clients for knowledge, efficiency, professionalism, and excellent customer service.

Technical Support Specialist

• 2016 - 2019

Assisted clients remotely and onsite. Supporting a wide range of software across all clients, and PCs, Desktops, MacBook’s and Mobile Devices.★ Troubleshot and resolved technical issues reported by customers within a ticketing system and via phone and chat.• Prepped and delivered PCs, Desktops, MacBook’s & iPads.• Recognized for superior performance, 1 of 2 admins in the company that billed more than 200 hours over the defined goal for the year. Assisted clients remotely and onsite. Supporting a wide range of software across all clients, and PCs, Desktops, MacBook’s and Mobile Devices.★ Troubleshot and resolved technical issues reported by customers within a ticketing system and via phone and chat.• Prepped and delivered PCs, Desktops, MacBook’s & iPads.• Recognized for superior performance, 1 of 2 admins in the company that billed more than 200 hours over the defined goal for the year.

Retired - U.S. Marine Corps & Illinois National Guard

• Nov 1995 - Mar 2016

- Over 20 Years of military experience- Active Duty Marine Corps for 12 years- Illinois National Guard for 9 years - Over 20 Years of military experience- Active Duty Marine Corps for 12 years- Illinois National Guard for 9 years

Enterprise Help Desk Administrator Tier III

• 2013 - 2016

Resolved on-the-spot technical issues for all corporate users. Supported Windows laptops, desktops, MacBooks, & Apple Mobile Devices.★ Created a Corporate Hardware Lifespan Policy. • Managed Company Mobile Devices.• Created a knowledge base for Help Desk technical issues. Resolved on-the-spot technical issues for all corporate users. Supported Windows laptops, desktops, MacBooks, & Apple Mobile Devices.★ Created a Corporate Hardware Lifespan Policy. • Managed Company Mobile Devices.• Created a knowledge base for Help Desk technical issues.