Experience

Gemtech Solutions

• New Zealand
• Business Consulting and Services
• 1 - 100 Employee

• Sales & Relationship Manager

  • Apr 2022 - Present



HenleyHutchings

• New Zealand
• Public Relations and Communications Services

• Consultant

  • Sep 2021 - Dec 2021

  HenleyHutchings is a consulting and communications agency which works with regional, district and city councils, primary industry, sectors, tourism, government departments, government agencies, private sector clients and communities. I am an experienced business development manager with a background in investment banking, account management and operations management. HenleyHutchings is a consulting and communications agency which works with regional, district and city councils, primary industry, sectors, tourism, government departments, government agencies, private sector clients and communities. I am an experienced business development manager with a background in investment banking, account management and operations management.



AbsoluteIT

• United States
• Staffing and Recruiting
• 100 - 200 Employee

• Consultant

  • Dec 2020 - Aug 2021



Ochre Recruitment

• Australia
• Staffing and Recruiting
• 1 - 100 Employee

• New Zealand Team Leader

  • Mar 2020 - Dec 2020



Mercury Medical Recruitment

• New Zealand
• Hospitals and Health Care
• 1 - 100 Employee

• Account Executive

  • Feb 2017 - Feb 2020

  Mercury Medical specialises in Permanent and Locum recruitment services for Doctors including Specialists, Juniors and mid-level Registrar / Residents for Hospitals and GP Practices throughout Australia and NZ. Mercury has been operating for more than 24 years, and pride ourselves with honest, open relationships with our clients and candidates. Our 5 star service provides you with a hassle free process from application to start. Specialties Medical Locum Recruitment, Health Recruitment, Medical Permanent Recruitment, GP Locum Recruitment, and GP Permanent Recruitment Show less



SEQURE

• New Zealand
• Hospitals and Health Care

• Business Development Executive

  • Feb 2017 - Feb 2020

  Gary is in charge of managing the relationship and strategic partnership between SEQURE and DHBs. His past and present roles demand that he actively seeks new strategic, client relationships, tailoring each assignment to the DHB’s individual needs. Gary is in charge of managing the relationship and strategic partnership between SEQURE and DHBs. His past and present roles demand that he actively seeks new strategic, client relationships, tailoring each assignment to the DHB’s individual needs.



LinchPin Consulting Group Ltd

• New Zealand
• Staffing and Recruiting
• 1 - 100 Employee

• Financial Service Search Consultant

  • Jul 2016 - Feb 2017



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Client Service Account Manager

  • May 2011 - May 2015

  Covered both Client Services & Account Management. Client Servicing entailed having a diverse knowledge of the global securities markets, having the ability to quickly assess enquiries and access a network of subject matter experts to resolve issues within agreed service standards. The Account Manager role involved maintaining client account profiles and conducting regular service calls with the clients to maintain & build on their relationship with J.P. Morgan.Responsibilities:• Account Manager & first point of contact for high profile third party clients such as Bank of America Merrill Lynch and UBS as well as managing a Global Custody relationship• Proactive client support through active service planning and review of key client metrics.• Conducting regular service calls to monitor health of the relationship and ensure that J.P. Morgan is meeting the client’s needs• Accountable for client satisfaction as measured through satisfaction scores• Maintaining Client profiles• Negotiation and monitoring Service Level agreements• Respond to day to day Custody and cash enquiries and liaise with operations as relevant• Identify service gaps and work collaboratively with Product/Operations/Technology to recommend solutions• Managing Client change within J.P. Morgan and also managing any J.P. Morgan impacting changes with clients• Cash overdraft monitoring and reporting• Maintaining and follow up of overdue fee income process• Appointed J.P. Morgan Financial Market Operations Association (FMOA) Committee Member in April, 2011 – driving market standards on behalf of clients• Was pioneer for new Client Service model whereby I serviced both third party clients as well as a local Global Custody client Show less

• Custody - Settlements Manager

  • Apr 2008 - May 2011

  Provided custodian services to our institutional clients by acting as a nominee to settle trades and hold portfolios. The Settlements area’s main responsibility was to action client instructions relating to the receipt or delivery of securities with brokers and other institutions or internal switches, within specified time frames.Responsibilities• Manage Settlements Team –with volumes averaging at 500 trades per day• Influence team members on best practices for better client product offering • Plan, develop, and implement clearly defined operations strategy • Analyse and manage operations activity to maintain efficiency• Develop and implement new processes, or refine existing processes, that provide suitable customer solutions, according to market trends• Meet revenue, Straight Through Processing, and cost targets through effective management• Responding to and producing client Request For Proposal & Due Diligence requests• Building networks/developing team work between operations & clientsAchievements• Part of team that delivered UAT ahead of schedule & below budget for Project Bermuda • Improved STP rates by up to 20% through effective client liaison• Successfully managed the Settlements Team and maintained SLAs, during period of significant uncertainty with change of ownership• Proactively managed staff performance by establishing clear expectations and providing regular constructive feedback• Promptly addressed instances of poor performance & obtained buy in on initiatives• Monitored changes in the operating environment and resourced appropriately to maintain service standards• Introduced one-to-one coaching and team collaboration, resulting in:o Reduced error rates o Reduced operating losses • Received personal acclaim in annual client surveys for going the ‘extra mile’ in servicing client needs• Improved client rating for Settlements from high profile clients Show less



ANZ

• Australia
• Banking
• 700 & Above Employee

• Custody Settlements Manager

  • 2007 - 2010

  Please refer to my C.V. Please refer to my C.V.



ABN AMRO Bank N.V.

• Netherlands
• Banking
• 700 & Above Employee

• Stock Lending, Middle office

  • 2005 - 2007