Corporate Development Director

• Jan 2023 - Present

DART Financial Analyst

• Sep 2021 - Jan 2023

LAD Marketing department: • Designed Business Process Maps utilizing Microsoft Visio and Lucid Charts to document process and improve efficiencies. • Train new team members on Power BI and Salesforce Marketing Cloud reporting. • Developed Odyssey Leaderboard reporting platform utilizing SFTP and Microsoft Power Automate to import data into Power BI for data compilation and daily reporting. This resulted in time savings of over 80% in process completion. • Evaluated data platforms (Microsoft Power BI and Salesforce Datorama) to determine best platform for the application. • Created a reporting platform for a marketing project using Power BI with over 30 million rows of data and 17 data sources to evaluate the performance of marketing product compared to different stores and historical performance. Performance Reporting department: • Compile weekly reporting of 103 stores to track sales progress. • Contribute to month-end financial review and analysis of stores in assigned group. • Performed quality control of financial statements monthly to ensure accuracy before submission. • Document reporting process using Microsoft Word and Visio. Ad-Hoc Projects: • Developed Power BI visualization showcasing the comparison of vehicle propulsion time and frequency of service visits used in presentation to shareholders. • Gather and compare data of customer satisfaction scores by store monthly. • Created visualization in Power BI of interest rate types for use in C-Suite presentation. • Developed new hire financial packets for incoming general managers. • Contributed to cross functional team meetings to achieve team objectives. Show less

Sales Director

• 2017 - Feb 2021

▪ Achieved 10% sales growth in market for assigned territory for 2020, despite COVID pandemic; personally generated nearly 15% of total store sales. ▪ Recognized as top grossing sales representative for 10/12 months in 2020 and 2021; leveraged exceptional quality of customer service to average 48% gross profit and 21% of store’s total profit. ▪ Salvaged 5 delinquent accounts (13% of customer base), returning them to sales growth of up to 15%; worked closely with key decision makers, addressing obstacles to ongoing business, and exceeding customer experience standards. ▪ Designed sales route system to improve efficiency while reducing store expenses by 15%. ▪ Maintained 100% customer retention while managing 40+ clients and implementing customer outreach plan. ▪ Implemented JazzHR (SaaS) to track over 500 applications to fill 4 open positions within company then follow up with applicants regarding status updates. Skills: Sales Management, Hiring, Recruiting, Business Development, Supply Chain, Customer Support, B2B, Multi-Channel, Inventory Management, Business Strategy, Merchandising. Show less

Customer Hero/ Manager of Customer Success

• Nov 2019 - Aug 2020

▪ Oversaw all areas of customer conflict resolution, demand forecasting, and social media analytics; designed business flow and customer-facing processes. ▪ Curated social media content to drive customer awareness. ▪ Devised logistics plan to reduce supply chain expenses. ▪ Utilized Confluence and Jira to track plus update Business Process Improvement along with Project Management. Slack used as an primary means of notifications and communication within team. ▪ Software as a Service (SaaS) platform based distribution model. Skills: Google Analytics, Business Process Improvement, Business Process Mapping, Customer Support, Logistics, Supply Chain, Start-up Show less

Service Director

• Apr 2016 - Aug 2017

▪ Transformed entire customer service experience and drove workflow optimization across team; boosted customer satisfaction metrics and improved efficiency of overall process. ▪ Increased Volvo customer service index by 28% over rolling 12 months. ▪ Trained 5 Service Advisors to meet manufacturer expectations and 4 Technicians to achieve Master Technician status and designation. ▪ Managed all vehicle service, P&L, team hiring/termination, scheduling and performance evaluations at the single car dealership offering Volkswagen, Hyundai and Volvo products. Collaborated with multiple internal departments to establish strategic vision and plans to improve efficiency and the overall customer experience. Skills used: Business Strategy, Business Process Improvement, Customer Support, Budgeting, Forecasting, Conflict Resolution, Recruitment, Hiring, Marketing, Analytics. Show less

Dealer Development Sales Manager (Business Development Manager)

• Aug 2015 - Apr 2016

▪ Achieved 50% growth of new alliance members. ▪ Partnered with dealers to create in-store, digital, and direct mail marketing to target core customer demographic. ▪ Supported sales strategy by collaborating with dealers to develop and enhance sales processes. ▪ Managed a territory covering the State of Arizona to promote product sales at retail/wholesale locations selling tires. Engaged in prospecting and followed up with current clients to upsell products in the mature market. ▪ Utilized Salesforce for Customer Relationship Management (CRM) that allowed all teams to share visitation notes with entire sales team. ▪ Qlikview used to gather data to present evidence based decisions for client presentations via Microsoft PowerPoint. Skills: Business Development, Sales Management, Customer Support, Business Strategy, Microsoft PowerPoint, Microsoft Excel. Show less

Mazda Service Manager | Tire Manager (dual role)

• Mar 2007 - Jun 2015

• Improved Mazda customer service index score from bottom 25% to top 15% in region; reimagined customer flow throughout store and leveraged mystery shoppers to uncover gaps within prospects. • Increased sales numbers and gross profit for 6 consecutive years, growing from $200K to $500K+. • Utilized Microsoft Excel and ADP/CDK software to analyze sales performance. Sales tracking records kept via Excel. • Directed the performance of 10 service advisors engaged in growing tire sales in addition to providing optimal customer service for the repair/maintenance of vehicles, and served as the backup department manager at other service locations in addition to filling in for manager vacations and performing cross-departmental functions. • Managed inventory, forecasting, purchasing and sales for the auto group, ensured compliance with manufacturer requirements in customer retention and warranty objectives, and reduced expenses while growing parts/labor sales. • Served as the Safety Committee Chair, organizing monthly meetings and ensuring proper compliance. Skills: Forecasting, Purchasing, Merchandising, Leadership, Sales Management, Business Process Improvement, Analytics, Customer Support. Show less

Store Manager

• Nov 2004 - Mar 2007

Manager in Training

• May 1999 - Jan 2005