Experience

Plugable Technologies

• United States
• Computer Hardware Manufacturing
• 1 - 100 Employee

• Product Director

  • Jun 2019 - Present

  At Plugable we develop consumer electronics devices that use the latest technologies like USB, Thunderbolt, and Power Delivery. These standards are (very!) complex, and our team of experts strive to provide public information that's both technical and accessible, to help not only our customers but the technical community as a whole. And we back up our products with a commitment to customer service and support that we (humbly) believe is unmatched in the consumer electronics industry. Better products. Better information. Better support.

• Technical Product Support Manager

  • Jan 2014 - Jun 2019

  MANAGER, PRODUCT SUPPORT AND DEVELOPMENT (October 2015 - Present)"What if we could build a better device company?" -- this is the foundation Plugable is built upon. As Plugable has grown into one of the world's best-known brands for USB and Bluetooth peripherals, two keys to our success are releasing great products and backing them up with outstanding post-sales technical support/customer service. We've got a amazing group of Product Owners at Plugable who are tasked with living up to these high standards, and it's my privilege to manage this team.PRODUCT OWNER (January 2014 - September 2015)● Provide stellar customer service & in-depth technical support, with a focus on customer satisfaction and retention● Testing of current and future products● Coordination with international suppliers/vendors, technical writing & documentation, website updates



Hard Drives Northwest

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Technician

  • Feb 2008 - Jan 2014



Hard Drives Northwest

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Service Manager

  • Aug 2005 - Jul 2007