Senior System Analyst

• Jan 2016 - Present

Product support Maintenance Lead / Executive Premium Client Computing

• Mar 2014 - Feb 2016

Supporting 2000+ users/PC's including senior executives of the bank. Working for under 2 years for Citi on a Working VISA. Has been a great experience coming in to a corporate environment and sinking my teeth in to a completely different way of working and thinking. The pressure of having Senior executives request a fix which requires quick outside of the box thinking is a lot of fun. Have picked up skills beyond technology that I feel have helped me gain a much more well rounded work ethic and understanding of the corporate world. Brief rundown: Working with multiple technology aspects ranging from Factset, Bloomberg, Avaya, Blackberry, Iphone, Mac, VDI, Server. multiple ranges of Market data and analyst applications Running separate Projects on conjunction with normal ticket duites liaising with multiple teams within Citi to ensure a timely resolution to any and all issues raised by the user base Virus infection analysis such is phishing emails Hardware builds Utilizing SQL Database for data analysis via Powershell Show less

IT Specialist

• Jan 2012 - Feb 2014

Great place to work. Learnt a lot of new skills Liaising with clients over the phone from New Zealand and Australia and email Including technical queries as well as multiple issues within our primary cloud based accounting product including -Practice Manager Program utilized online Tax service which required all Technicians to have a solid understanding on New Zealand and Australian Tax system. Providing technical support to a back end web management system designed to allow clients to customize their own sites. Performing e-mail extractions from SQL database Perform training sessions to new clients on the use and functions of products Configuration of security features such as anti-virus, firewalls and routers to allow remote connections from the client’s network to the data farm (hosted cloud Show less

ICT support technician

• Oct 2009 - Mar 2011

Employed as an IT Technician with Harvey Norman where I am responsible for fixing customer’s computers, duties include: • Liaising with Customers to resolve their computer issues - up to 60 customers per day • Trouble shooting both Hardware and Software issues, thinking outside the box - up to 30 computers per day • Administration – book keeping, data entry, itemization, documentation, tracking of records and products • Liaising with suppliers and understanding individual supplier requirements for repairs • Packing, securing and tracking of products for shipping • Management of phone calls and people – there is often no manager in the tech bay so I take on the role as I am the senior technician Show less

Burger Man

• Feb 2006 - Jun 2007

I made Big Macs in 12 seconds. (you were never kept waiting at a drive thru when I was on shift.) McDonalds was a great stepping stone exiting from school life in to work life. It gives you a short sharp shock to the system that I believe all students need when entering the world. You realise you are not a special snow flake and that a lot of what you did in school has not prepared you for the wonderful world of middle management, flexi hours, minimum wage, the knowledge that you are expendable. It toughens you up, you learn the fundamentals of work life and it gives you a drive to get out of there as fast as you can. Great place. Glad I buy the burgers instead of making them now. Show less