Experience

Traffic Safety Store™

• United States
• Retail
• 1 - 100 Employee

• Sales Service Representative

  • Mar 2020 - Present

  • Processing all daily orders from E-commerce, chat, email, and phone. First point of contact for all sales inquiries and customer issues. • Building rapport with each customer to identify needs, educate on products, provide solutions/alternatives, and seize upsell opportunities. • Partnering with all levels of transportation from ground, LTL, volume, and truckload shipping to ensure products ordered are delivered in a safe and timely manner. • Inputting and updating data pertaining to customer accounts and purchase orders via an internal Order Management System (OMS), Oegui. • Working with logistics companies and directly with common carriers to arrange return shipping of products from unsatisfied customers.

• Lead Inventory Technician/Lead Stencil Technician/Warehouse Technician

  • Feb 2013 - Mar 2020

  • Collaborated cross-functionally with various teams such as Sales, Accounting, Purchasing, and third-party couriers. • Utilized MS Excel reports and performed QA tasks as the Lead Inventory Technician. • Ensured products were stocked adequately for all distribution needs and forecasted customer demands. • Organized stocks and maintained count of inventory. • Checked, verified, and filled an average of 25 to 30 orders daily. • Processed, packaged, and shipped orders accurately.• Received, unloaded, and placed incoming inventory items appropriately. • Examined incoming and outgoing shipments for defects, damages, and missing items.