Experience

R.W. Selby & Co., Inc.

• United States
• Real Estate
• 1 - 100 Employee

• Property Manager

  • Jan 2023 - Present

  Los Angeles, California, United States



Trader Joe's

• United States
• Retail
• 200 - 300 Employee

• Assistant Store Manager

  • Oct 2007 - Jan 2023

  Los Angeles, California, United States • Manage retail operations across 7 store locations while leading high-performing teams of 65-160 crew members, implementing operations and merchandising initiatives, and creating the gold standard in customer experiences • Achieve $900K weekly sales volume through a commitment to excellence, development of action plans based on data, and partnership with managers to engage talent • Lead staffing, retention, and turnover reduction initiatives by ensuring appropriate staffing levels for… Show more • Manage retail operations across 7 store locations while leading high-performing teams of 65-160 crew members, implementing operations and merchandising initiatives, and creating the gold standard in customer experiences • Achieve $900K weekly sales volume through a commitment to excellence, development of action plans based on data, and partnership with managers to engage talent • Lead staffing, retention, and turnover reduction initiatives by ensuring appropriate staffing levels for high-volume seasons and prioritizing promotion of top talent • Analyze high-volume of data and metrics including sales, inventory, scheduling, labor, and efficiency leveraging trends and insights to drive talent, operation, and sales strategies • Optimize operations by understanding local community and analyzing customer and transactional data to develop merchandising plans aligning merchandise with preferences • Champion positive organizational culture filled with friendliness, pride, and genuine care for customers through a commitment to DEIB, meaningful partnership with the local community, and fun at work • Retain customers by training crew members to drive satisfaction including involving them in product tastings, encouraging stopping of activities to assist customers, and prioritizing relationship-building to ensure customers have a unique shopping experience • Optimize schedule by strategically placing crew members in areas where they can be their best while ensuring high-volume seasons are optimally staffed • Oversee semi-annual performance management process by providing timely feedback and coaching to direct reports resulting in strong employee effectiveness • Excel at multi-tasking achieving top performance while being accountable for team building, stepping into General Manager role, strategic planning, and visual merchandising • Leverage key talent processes including development plans and succession planning resulting in increased growth of internal talent

• Crew Member

  • Oct 2004 - Oct 2007

  Los Angeles, California, United States • Contributed toward workplace safety by complying with safety procedures, identifying unsafe conditions, and reporting all safety risks and issues to store management resulting in decreased risk and liability • Maintained compliance with federal, state, and local laws including employment regulations, CAL-OSHA guidelines, and food safety and distribution regulations resulting in seamless operations • Created a warm and friendly shopping experience by answering questions, offering… Show more • Contributed toward workplace safety by complying with safety procedures, identifying unsafe conditions, and reporting all safety risks and issues to store management resulting in decreased risk and liability • Maintained compliance with federal, state, and local laws including employment regulations, CAL-OSHA guidelines, and food safety and distribution regulations resulting in seamless operations • Created a warm and friendly shopping experience by answering questions, offering suggestions, and entertaining customers with engaging conversations resulting in strong return rates for customers • Crafted creative and informative signage to support customer understanding of products and contributes to a humorous store environment resulting in delighted and informed customers • Acted as an owner for individual departments by stepping up to manage key processes including ordering, organizing merchandise, creating displays, and taking accountability for mistakes and successes • Collaborated cross-functionally to accomplish goals while delivering value in every department and participating in all aspects of the job resulting in increased sales and strong workplace morale • Maintained optimal stock levels to meet customer purchasing needs by monitoring the quality of products that are stocked, removing outdated products, and stocking shelves in a strategic, clean, and consistent manner • Optimized customer experience at the register through positive interactions, strategic recommendations, and education, visual merchandising, and celebration of Frequent Flyers and Instagram