Experience

Hetherington Group

• United States
• Security and Investigations
• 1 - 100 Employee

• Marketing Analyst

  • Sep 2023 - Present



Vantaze Pickleball

• Salt Lake City, Utah, United States

• Business Development Representative

  • Nov 2021 - Present



OpSec Security

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Brand Analyst

  • Apr 2022 - Sep 2023



Tandem Diabetes Care

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Insurance Processor

  • Oct 2020 - Apr 2022

  • Developed the standard for internal notes that all Insurance Processors will be using in 2022 • Exceeded 2021 Q1 sales quota by 14 percent • Maintained an active pipeline of 200 patients by requesting medical documentation from doctor’s offices, submitting authorization requests, and accurately notating patient’s file • Developed the standard for internal notes that all Insurance Processors will be using in 2022 • Exceeded 2021 Q1 sales quota by 14 percent • Maintained an active pipeline of 200 patients by requesting medical documentation from doctor’s offices, submitting authorization requests, and accurately notating patient’s file



Packsize

• United States
• Packaging and Containers Manufacturing
• 500 - 600 Employee

• Marketing Automation Specialist I

  • Sep 2017 - Dec 2019

  • Overhauled customer persona for over 20 different market segments. Then created internal training and marketing material for Lead Gen and Sales Team to use • Led marketing campaign execution, including setting up campaigns, email delivery, list segmentation, lead workflow, data management, personalization, A/B testing, tracking, and reporting • Implemented content calendar and managed conception, creation, and writing of social media content and asset sourcing • Increased LinkedIn social media presence by over 100% in 3 months. • Built a total addressable market vs market size report by looking at over 14 thousand companies and comparing them to current customers. The report was used by the Board of Executives to create a company 5-year plan Show less



Research and Business Development Center

• United States
• Research Services
• 100 - 200 Employee

• Junior Business Analyst

  • Sep 2016 - May 2017

  • Managed two separate research teams • Conducted a marketing research project to determine what print marketing would be best for finding potential franchise owners for client • Delivered a competitive analysis, based on the findings outlined marketing strategies for each market segment • Managed two separate research teams • Conducted a marketing research project to determine what print marketing would be best for finding potential franchise owners for client • Delivered a competitive analysis, based on the findings outlined marketing strategies for each market segment



BYU-Idaho Alumni Association

• Rexburg, Idaho

• Power to Become Sales Team

  • Nov 2015 - Feb 2016

  • Hired on as part of a team of 12 to market and sale tickets to the Power to Become conference • Participated in the marketing brainstorming, and finalizing process • Implemented marketing strategies • Hired on as part of a team of 12 to market and sale tickets to the Power to Become conference • Participated in the marketing brainstorming, and finalizing process • Implemented marketing strategies



Discover Financial Services

• United States
• Financial Services
• 700 & Above Employee

• Student Loans Specialist

  • May 2015 - Sep 2015

  • Created excel document to track teams daily/weekly/ and monthly work load • Worked FINCEN and Treasury reports with in guidelines outlined by the U.S. Treasury Department • Discovered and determined system errors and notified correct personal regarding issue • Determined documents borrower was missing and contacted them to resolve issue • Created excel document to track teams daily/weekly/ and monthly work load • Worked FINCEN and Treasury reports with in guidelines outlined by the U.S. Treasury Department • Discovered and determined system errors and notified correct personal regarding issue • Determined documents borrower was missing and contacted them to resolve issue



Direct Financial Solutions

• Financial Services
• 1 - 100 Employee

• Loan Collector

  • Aug 2014 - Apr 2015

  • Started as a temp then hired on by company due to work effort • Performed 13 percentage points above company average with a collection rate of 53 percent • Used various different negotiation techniques to recover past due loan or settle debt • Communicated effectively during escalated situations • Started as a temp then hired on by company due to work effort • Performed 13 percentage points above company average with a collection rate of 53 percent • Used various different negotiation techniques to recover past due loan or settle debt • Communicated effectively during escalated situations



Especial For Youth EFY

• Provo, Utah Area

• Camp Counselor

  • May 2014 - Aug 2014

  • Responsible for 8-14 male youth each week • Ensure participants were daily accounted for • Provided an environment where participants could learn, grow and have fun • Leaded in group games, one-on-one, and lessons. • Worked in a team with one to three other Co-counselor • Ensure youth followed rules established by EFY • Responsible for 8-14 male youth each week • Ensure participants were daily accounted for • Provided an environment where participants could learn, grow and have fun • Leaded in group games, one-on-one, and lessons. • Worked in a team with one to three other Co-counselor • Ensure youth followed rules established by EFY



Your Employment Solutions

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• ICON Health and Fitness Customer Service Rep

  • Dec 2013 - May 2014

  • Trained to de-escalate situations with frustrated customer • Taught myself short cuts to provide customers accurate information and to take more calls • Consistently up sold customer’s products and warranties • Trained to de-escalate situations with frustrated customer • Taught myself short cuts to provide customers accurate information and to take more calls • Consistently up sold customer’s products and warranties



Zions Bank

• United States
• Banking
• 700 & Above Employee

• Peak Time Teller

  • Jun 2013 - Dec 2013

  • Quickly and accurately processed transactions • Communicated effectively with customers face-to-face • Ability to handle large complicated cash transactions with confidence • Profiled customers to cross sale them offers and products • Quickly and accurately processed transactions • Communicated effectively with customers face-to-face • Ability to handle large complicated cash transactions with confidence • Profiled customers to cross sale them offers and products



Chick-fil-A Corporate Support Center

• United States
• Restaurants
• 700 & Above Employee

• Team Member

  • Feb 2013 - Aug 2013

  • Managed Cash Register • Maintained clean dining area • Interacted with customers on a one-on-one situation, to make sure they have the best experience possible • Received, stocked product shipment • Learned seven stations where as most only learn three • Managed Cash Register • Maintained clean dining area • Interacted with customers on a one-on-one situation, to make sure they have the best experience possible • Received, stocked product shipment • Learned seven stations where as most only learn three



Cafe Zupas

• United States
• Restaurants
• 200 - 300 Employee

• Line Worker

  • Nov 2012 - Feb 2013

  • Up-sold products • Managed Cash register • Worked in a team environment to ensure customers get their orders quickly and correct • Up-sold products • Managed Cash register • Worked in a team environment to ensure customers get their orders quickly and correct



Brigham Young University - Idaho

• United States
• Higher Education
• 700 & Above Employee

• Stocker, DRA (Dining Room Attendant) and Grill

  • Jan 2012 - Oct 2012

  • Worked as a team and as individual • Stocker: rotated beverages, in four different areas • Unloaded beverages from truck • DRA: maintained and cleaned dining area • Grill: took orders, and cooked food simultaneously • Ensured orders were accurate and food properly cooked. • Maintained cleanliness of each station • Worked as a team and as individual • Stocker: rotated beverages, in four different areas • Unloaded beverages from truck • DRA: maintained and cleaned dining area • Grill: took orders, and cooked food simultaneously • Ensured orders were accurate and food properly cooked. • Maintained cleanliness of each station



The Pink Chandelier

• Sandy Utah

• Trade Show Product Manager

  • Jan 2010 - Dec 2011

  • Started as personal assistant to owner, worked my way up to trade show product manager • Developed and implemented a spreadsheet for tracking product going to and from trade shows, which helped maximized profits and cut costs • Developed and implemented a system for unpacking and repacking product going to trade, which opened up the ability for the company to do two trade shows at once • Managed inventory and kept it stocked • Managed company’s website and posted new content daily Show less