Experience

Edgewood Vista

• United States
• Hospitals and Health Care
• 100 - 200 Employee

• System Analyst

  • Apr 2020 - Present

  Grand Forks, North Dakota, United States



The Nerd of The Rings

• United States
• Retail Art Supplies

• Business Owner

  • Nov 2018 - Present

  Grand Forks, North Dakota, United States



Marco Technologies

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Supervisor

  • Jan 2019 - Apr 2020

  Grand Forks, North Dakota Area As a Supervisor I oversee and support a variety of technical staff in the midwest - 5 technicians in our Managed Services division that operate in North Dakota, and South Dakota markets - 6 technicians in our Professional Services division that operate in the Metro and Central Minnesota markets - 1 technician that is contracted to a manufacturing client in northern Minnesota - Train new team members - Work with existing team members to continue training and learning new… Show more As a Supervisor I oversee and support a variety of technical staff in the midwest - 5 technicians in our Managed Services division that operate in North Dakota, and South Dakota markets - 6 technicians in our Professional Services division that operate in the Metro and Central Minnesota markets - 1 technician that is contracted to a manufacturing client in northern Minnesota - Train new team members - Work with existing team members to continue training and learning new skills - Be the first escalation point of contact to handle issues and involve manager as needed - Input Source - give ideas/solutions to questions or situations that come up - Create and maintain standard work for our teams so that their jobs are easier and it makes it easier to bring new people into the team

• Network Specialist Supervisor

  • Jan 2018 - Dec 2018

  Grand Forks, North Dakota Area As a Supervisor I oversee and support a variety of technical staff in the midwest - 11 technicians in our Managed Services division that operate in central and northern Minnesota, North Dakota, and South Dakota markets - 6 technicians in our Professional Services division that operate in the Metro and Central Minnesota markets - 1 technician that is contracted to a manufacturing client in northern Minnesota - Train new team members - Work with existing team members to continue… Show more As a Supervisor I oversee and support a variety of technical staff in the midwest - 11 technicians in our Managed Services division that operate in central and northern Minnesota, North Dakota, and South Dakota markets - 6 technicians in our Professional Services division that operate in the Metro and Central Minnesota markets - 1 technician that is contracted to a manufacturing client in northern Minnesota - Train new team members - Work with existing team members to continue training and learning new skills - Be the first escalation point of contact to handle issues and involve manager as needed - Input Source - give ideas/solutions to questions or situations that come up - Create and maintain standard work for our teams so that their jobs are easier and it makes it easier to bring new people into the team

• MIT Network Specialist Team Lead

  • Jul 2015 - Jan 2018

  Grand Forks, North Dakota Area Perform monthly and quarterly visits to Managed IT customers in the Grand Forks and Thief River service areas, as well as install of new hardware and software for both Managed IT customers and other business that buy products and service through Marco on an hourly basis. HP warranty work on, servers and end user hardware. Monthly and quarterly visits entail the following depending on customer environment and needs, Maintenance and Management of: - VMware and Hyper-V virtual… Show more Perform monthly and quarterly visits to Managed IT customers in the Grand Forks and Thief River service areas, as well as install of new hardware and software for both Managed IT customers and other business that buy products and service through Marco on an hourly basis. HP warranty work on, servers and end user hardware. Monthly and quarterly visits entail the following depending on customer environment and needs, Maintenance and Management of: - VMware and Hyper-V virtual infrastructures ranging from single host to cluster environments. - Windows Servers: 03/R2, 08/R2, 12/R2, Small Business Server 2008 and 2011. - Antivirus solution: Trend Micro Worry Free Business Suite, Symantec Endpoint Protection, or Vipre. - Server Hardware: HP or IBM, including tower servers, rack servers, and SANs. - Networking Hardware: Cisco or HP, including, switches, adaptive security appliances, wireless controllers, and wireless access points; as well as Barracuda Spam filtering appliances and CIPA filter content management appliances. As a Team Lead - Train new team members - Be the first escalation point of contact to handle issues and involve direct supervisor as needed - Input Source - give ideas/solutions to questions or situations that come up

• Network Administrator

  • Oct 2013 - Jun 2015

  Grand Forks, North Dakota Area Perform monthly and quarterly visits to Managed IT customers in the Grand Forks and Thief River service areas, as well as install of new hardware and software for both Managed IT customers and other business that buy products and service through Marco on an hourly basis. HP warranty work on, servers and end user hardware. Monthly and quarterly visits entail the following depending on customer environment and needs, Maintenance and Management of: - VMware and Hyper-V virtual… Show more Perform monthly and quarterly visits to Managed IT customers in the Grand Forks and Thief River service areas, as well as install of new hardware and software for both Managed IT customers and other business that buy products and service through Marco on an hourly basis. HP warranty work on, servers and end user hardware. Monthly and quarterly visits entail the following depending on customer environment and needs, Maintenance and Management of: - VMware and Hyper-V virtual infrastructures ranging from single host to cluster environments. - Windows Servers: 03/R2, 08/R2, 12/R2, Small Business Server 2008 and 2011. - Antivirus solution: Trend Micro Worry Free Business Suite, Symantec Endpoint Protection, or Vipre. - Server Hardware: HP or IBM, including tower servers, rack servers, and SANs. - Networking Hardware: Cisco or HP, including, switches, adaptive security appliances, wireless controllers, and wireless access points; as well as Barracuda Spam filtering appliances and CIPA filter content management appliances.



Alerus

• United States
• Financial Services
• 400 - 500 Employee

• Support Specialist

  • Mar 2013 - Oct 2013

  Grand Forks, North Dakota Area Basic helpdesk work, unlock accounts, reset passwords, work with citrix sessions both XenApp and XenDesktop. Cisco voice for minor troubleshooting, resetting voicemail passwords. Contacting print and voice vendors when issues would arise beyond what we could do at the helpdesk level.



Landis+Gyr

• Switzerland
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Support Specialist

  • Aug 2012 - Feb 2013

  Pequot Lakes, MN Beyond what I did as an intern, manage and maintain computer imaging server infrastructure, basic network troubleshooting (PC to wall, wall to patch panel, patch panel to switch), perform training sessions for United States based users on operating systems and software used in the company.

• IT Support Intern

  • Mar 2012 - Jul 2012

  Pequot Lakes, MN Support internal IT needs, setting up new machines and updating old ones, track hardware and software.



Pequot Lakes Police Department

• Reserve Police Officer

  • Jul 2007 - Jul 2012

  Pequot Lakes, MN Assist full time officers, and provide community policing.



Totem Pole

• Manager

  • Oct 2011 - Apr 2012

  Nisswa, MN This is my second time working at the Totem Pole, the first time I worked here for 5 years.



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Campus Rep

  • Jan 2011 - Aug 2011

  University of North Dakota Marketing of Apple products on a college campus.



Totem Pole

• Sales Associate

  • Jun 2005 - Jan 2010

  Nisswa, MN Sales of products in store, primarily Minnetonka Moccasins and knives.



Lakes Area Restorative Justice

• Office Assistant

  • Jun 2007 - Oct 2008

  Pequot Lakes, MN Data entry of sensitive judicial data.