Experience

Mona Lee Solar

• United States
• Services for Renewable Energy
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2023 - Present

  Powered by AI, Mona Lee is the fastest, most efficient way for homeowners to go solar. Through a direct-to-consumer approach, Mona Lee’s AI-powered self-serve platform transforms the consumer solar buying experience by eliminating non-stop solicitation calls, lengthy design and evaluation processes, and back-and-forth price negotiations that can take up to weeks. With Mona Lee, customers go from quote to scheduling their installation in minutes. Mona Lee was founded by a group of serial entrepreneurs with decades of experience in clean energy. The company is headquartered in Boston, MA and is proud to serve homeowners nationwide. Show less



Sigora Home

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Technical Support Specialist

  • Mar 2021 - Feb 2023

  • Started with the company as a Technician I, performing inspections and minor repairs to pass county inspections in VA • Promoted to a Technician II in June of 2021, still performing inspections, but also did site surveys in VA and NC pre-install • In October of 2021 I was promoted to a Technician III in which I serviced existing installs with repairs and warranty replacements • March of 2022, I was promoted to a Technical Support Specialist in a remote position • Worked daily in Salesforce, Freshdesk, Outlook, and all Microsoft Office products • In Technical Support I assisted customers with any questions they had regarding their solar system or the process of having their solar system installed and operational • Spoke to customers on the phone regarding issues with their systems and remotely fixed any issues with the customer and manufacturers • Scheduled technicians to perform services on existing systems and to install warranty equipment customers received or the warehouse received • Submitted warranty claims with different manufacturers for equipment on customer’s systems that needed replacements • Worked with install partners on systems that were not in the core market of the company • Assisted customers in any electrical changes they were making post install with other departments within in the company, as well as utility companies and county AHJ’s • Upsold equipment and guards for the solar system while speaking to customers on the phone or via email • Worked with Enphase, SolarEdge, and LG to assist customers with their systems and receive certifications through the different manufacturers Show less



The Mathews Remodeling Company

• Construction Worker

  • Jul 2020 - Mar 2021

  • Built Pergola’s • Worked on roofs and sides of houses from ladders • Tear up hardwoods and lay new hardwoods • Work on Insurance restoration jobs from water and fire damage across the Shenandoah Valley • Tear down sheetrock and put-up new sheet rock • Built Pergola’s • Worked on roofs and sides of houses from ladders • Tear up hardwoods and lay new hardwoods • Work on Insurance restoration jobs from water and fire damage across the Shenandoah Valley • Tear down sheetrock and put-up new sheet rock



City National Bank

• United States
• Banking
• 700 & Above Employee

• Senior Customer Service Representative

  • Jan 2020 - Jun 2020

  • Provided financial services to customers • Provided financial services to customers



Shaw Financial Protection

• United States
• Insurance

• Executive Regional Supervisor

  • Oct 2018 - Jan 2020

  • Provided Mortgage Protection, Life Insurance, and Retirement Protection to clients across Virginia • Brokered with the nation’s top 65 carriers • Secured 401k’s and retirement portfolios from the downside risk of the market • Operated business as a self-employed employee of Shaw Financial Protection, paid on the basis of 1099’s through the 65 carriers • Provided Mortgage Protection, Life Insurance, and Retirement Protection to clients across Virginia • Brokered with the nation’s top 65 carriers • Secured 401k’s and retirement portfolios from the downside risk of the market • Operated business as a self-employed employee of Shaw Financial Protection, paid on the basis of 1099’s through the 65 carriers



DuPont Community Credit Union

• Financial Services
• 100 - 200 Employee

• Member Advisor

  • Jan 2015 - Oct 2018

  • Opened accounts for members based off the purposes they intended on having the account for • Submitted loans to underwriting accordingly to the members needs • Processed transactions on accounts with tax benefits • In charge of the branch vault, as well as the company’s extra currency vault, for periods at a time • Progressed to a Member Representative phase II in October 2015 • Trained new employees when they first came to the branch • Progressed to a Member Representative phase III in September of 2016 • Finished as a Top Producer in the Auto Loan Promotion at the end of 2016 • Trained in Home Equity lending and certified for my NMLS • Promoted to a Member Advisor • Finished in the top 10 throughout the company in our Home Equity Promotion of 2017 • Promoted to a Saturday Supervisor at the beginning of 2018 • Grossed over 1 Million dollars in the first 6 months of 2018 Show less