Experience

SHARx, LLC

• United States
• Health and Human Services
• 1 - 100 Employee

• Account Coordinator

  • 2022 - Present

  Served as a key point of contact and contributed, as part of a team, by coordinating and implementing prescription advocacy services for clients in order to provide affordable access to high-cost medications. • Coordinated the set-up of group access to the SHARx Portal and ensured all clients were provided with the highest level of customer service. • Reviewed client communications, collaborating with Sales and Client/Broker; documented important changes to validate service delivery metrics; managed the customer experience from implementation through ongoing maintenance of each client account. • Assessed new client agreements and directly prepared renewal paperwork and any price and/or program changes. • Monitored and reported on outreach issues/escalations and supplied reporting and documentation to Account Manager. Show less



Japan Exchange and Teaching Program(me) (JET)

• International Affairs
• 700 & Above Employee

• Regional/Prefectural Advisor

  • 2018 - 2022

  Coordinated and oversaw 120 foreign professionals throughout participation in the JET program; assisted with navigating in a foreign culture/society and promoted effective working relationships with participant’s employers. • Spearheaded improved translation and interpretation services for townspeople, medicalpersonnel, and local government officials.• Mediated conflict between contracting organizations and co-workers regarding contract disputes, personal conflict, and cultural challenges.• Organized and managed yearly, multi-day conferences, setting new training precedents andreceived high reviews from all attendees while remaining within budget.• Collaborated with fellow Regional Advisors across Japan, improving the support and training offered to JET participants.• Piloted monthly outreach and exchange events, quickly becoming some of the most successfulevents in the area; continued growth over last five years and are ongoing today.• Initiated the development of new instructional techniques, improving quality of instruction fornative-speakers and international professionals.• Presented at Tokyo Orientation for over 300 JET participants, providing insight for thriving in a new and challenging environment.• Instructed professionals on a wide range of topics including Japanese tax law and effectiveintercultural collaboration methods thus fostering successful relationships between multiculturalparticipants and contracting organizations. Show less

• Language Instructor

  • 2016 - 2018

  Instructed over 800 students in English language acquisition courses.• Provided knowledge and guidance on cultural exchange best practices with a focus on facilitating strong connections between culture and language.