Experience

IDVerse - An OCR Labs Company

• United Kingdom
• Technology, Information and Internet
• 1 - 100 Employee

• Senior Account Executive

  • Nov 2022 - Present

  IDVerse is a Digital ID business, providing frictionless customer on-boarding, data security and protection against fraud across multiple channels. IDVerse's patented technology and accredited biometric solution offers a fast and frictionless digital identity verification - saving businesses millions in fraud loss. Our technology uses Optical Character Recognition for verifying identity documents and Advanced Facial Matching Technology using liveness detection and biometric digital verification. The proprietary technology has been adopted by organisations both in highly-regulated industries such as banking, finance, insurance and government bodies as well as commercial entities including telco, ecommerce and real estate. Since launching in 2018, IDVerse is now viewed as a world leader in the digital ID verification space. IDVerse has developed a global footprint, operating offices in US, UK, Australia, and Turkey with more on the horizon. Find out more about how IDVerse can protect customers and organizations against the increasing risk of fraud and identity theft whilst providing frictionless customer onboarding for access to in-person and digital services at IDVerse.com Show less



California State University - East Bay

• United States
• Higher Education
• 700 & Above Employee

• Advisory Council Member, Customer Experience Certificate Program

  • Jul 2021 - Present



Zuora

• United States
• Software Development
• 700 & Above Employee

• Enterprise Account Executive

  • Feb 2022 - Nov 2022

  Zuora is the world’s foremost evangelist of the Subscription Economy. Our leading subscription management platform helps enable businesses in any industry to launch or shift products to subscription, implement new pay-as-you-go pricing and packaging models, gain new insights into subscriber behavior, open new revenue streams, and disrupt market segments to gain competitive advantage. Zuora serves more than 1,000 companies around the world in every industry, including Box, Komatsu, Rogers, Schneider Electric, Toshiba, Xplornet and Zendesk. The Subscription Economy Index (SEI) demonstrates that SEI companies are growing revenues approximately nine times faster than the S&P 500. Headquartered in Silicon Valley, Zuora also operates offices in Atlanta, Boston, Denver, San Francisco, London, Paris, Beijing, Sydney, Chennai and Tokyo. Show less



Recurly

• United States
• Software Development
• 100 - 200 Employee

• Senior Account Executive

  • Oct 2020 - Feb 2022

  Recurly is a subscription management platform serving primarily B2C companies in the Media space. Contact me to learn more about what you could save. Recurly is a subscription management platform serving primarily B2C companies in the Media space. Contact me to learn more about what you could save.



Satmetrix

• United States
• Software Development
• 1 - 100 Employee

• Account Executive

  • Jan 2018 - Oct 2020

  Satmetrix, a co-founder of the Net Promoter Score (NPS), was acquired by NICE to integrate into the worlds most comprehensive CX platform. Satmetrix by itself is a Direct Customer Feedback platform. Allowing seamless creation, distribution, and real-time feedback analytics of surveys. The NICE acquisition adds new functionality in the form of SMS, Interactive Voice Responses (IVR), and Speech-to-Text analytics. Now you can bring in indirect customer interactions and analyze them with your direct customer feedback to determine your holistic End-to-End Customer Experience. CEM, or customer experience management, has joined the ranks of business terms that fall victim to misuse. Here’s the deal: You’re doing CEM when you are systematically and comprehensively collecting feedback from your customers, marrying that feedback to customer data, analyzing it to produce insights, and then using those insights to improve the customer experience resulting in increased loyalty. Show less



Zyme (acquired by E2Open)

• Redwood Shores

• Enterprise Sales Development

  • Nov 2015 - Jan 2018

  At Zyme, I helped educate the market on what a Channel Data Management (CDM) system is capable of. The emergence of data in the 21st century has created the need for quick processing of accurate data to determine business performance. By utilizing a CDM platform you can automate the tedious processes of channel management resulting in more time for you to find meaningful insights to propel your business forward. At Zyme, I helped educate the market on what a Channel Data Management (CDM) system is capable of. The emergence of data in the 21st century has created the need for quick processing of accurate data to determine business performance. By utilizing a CDM platform you can automate the tedious processes of channel management resulting in more time for you to find meaningful insights to propel your business forward.



Ladera Recreation

• Portola Valley

• Assistant Manager, Lifeguard Supervisor

  • May 2007 - Oct 2015

  Oversees lifeguards qualification and effectiveness through out the year. Immediately building rapport with patrons in order to ensure an atmosphere of safety and trust. Responsibilities include: Customers Service, Customer Retention, Lifeguard Scheduling, Payroll, Verifying Certification, and Assisting the Managers. Preformed CPR in order to resuscitate a patron on June 8th 2012. Oversees lifeguards qualification and effectiveness through out the year. Immediately building rapport with patrons in order to ensure an atmosphere of safety and trust. Responsibilities include: Customers Service, Customer Retention, Lifeguard Scheduling, Payroll, Verifying Certification, and Assisting the Managers. Preformed CPR in order to resuscitate a patron on June 8th 2012.



Farm Fresh To You

• United States
• Farming
• 100 - 200 Employee

• Sales Representative

  • Mar 2015 - Jun 2015

  I would develop clientele by informing them of the benefits as well as the impact of their service. By networking and having a detailed knowledge of the product I was able to build rapport and quickly close the deal. Trained three sales reps during my time here and constantly strove for improvement. While I worked there I was consistently at the top of the sales chart for my region. I would develop clientele by informing them of the benefits as well as the impact of their service. By networking and having a detailed knowledge of the product I was able to build rapport and quickly close the deal. Trained three sales reps during my time here and constantly strove for improvement. While I worked there I was consistently at the top of the sales chart for my region.



Clean Bottle

• United States
• Manufacturing
• 1 - 100 Employee

• Summer Intern

  • Jul 2013 - Aug 2013

  As a Business Development Representative I was responsible for developing new business while learning and studying the products we provided and how they could be used in new markets. My goal was to drive new business sales with mid to large market businesses, through researching prospects, a minimum of 50 cold calls daily to set up discovery meetings, Helping to move sales opportunities to closure, achieving quarterly and annual sales goals. As a Business Development Representative I was responsible for developing new business while learning and studying the products we provided and how they could be used in new markets. My goal was to drive new business sales with mid to large market businesses, through researching prospects, a minimum of 50 cold calls daily to set up discovery meetings, Helping to move sales opportunities to closure, achieving quarterly and annual sales goals.