Garrett Folts
Personal Injury Process Manager at Berry Law: Personal Injury, Veteran Disability Claim Appeals, and Criminal Defense Lawyers- Claim this Profile
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Bio
Credentials
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Associate in General Insurance (AINS)
The Institutes Knowledge Group
Experience
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Berry Law
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United States
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Legal Services
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1 - 100 Employee
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Personal Injury Process Manager
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May 2022 - Present
Key Highlights: • 94% settlement rate realized by exercising proper judgment and decision-making to analyze claim exposure to determine the appropriate course of action; 150 settlement demands written in the last 12 months, resulting in <10 cases failing to settle and proceeding to litigation. • 75% reduction in claim duration captured by revamping the case management UI to automate tasks, accountability measures, quantifiable reporting mechanisms, and a revenue prediction system, ultimately reducing cost per claim. Own the investigation, evaluation, disposition, and settlement of the most complex claims, including coverage, liability, and damages. Manage the workflow and case assignments for three legal assistants and three paralegals. Perform all new hire training, onboarding, and ongoing coaching. Show less
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State Farm
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United States
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Insurance
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700 & Above Employee
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Bodily Injury Claims Specialist
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Mar 2012 - May 2022
Key Highlights:• 36% reduction in the cost per claim earned by determining and completing the appropriate level of investigation, including reviewing policy contracts and communicating with underwriting for coverage determinations.• Reduced litigation inventory by collaborating with defense counsel to develop a litigation strategy and action plan to resolve claims in litigation; utilized mediation techniques, allowing 5-10 settlements each day.Investigated, confirmed coverage, determined liability, established damages, reported status, and negotiated settlements of assigned cases for policies ranging from $25,000 to $5M. Collaborated with policyholders, claimants, agents, witnesses, and fraud investigators – maintained a ~280-350 caseload. Reviewed policy documents, provided coverage analyses, determined settlement values, and managed litigation. Provided subject matter expertise training from onboarding new employees to rolling out new processes and procedures for cross-functional departments. Show less
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Auto Claims Processor
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Dec 2007 - Mar 2012
Key Highlight:• ~90% SLA performance achieved by resolving complex claims requiring special handling following established policy guidelines; performed 128% to goal.Supported insurance claims through settlement, including filing claims reported via telephone. Processed written claims and contacted policyholders to gather facts about incidents, injuries, and property damage. Assigned claims to a claims examiner based on the vehicle's location and updated the policyholder’s claim history. Show less
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Education
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2013 - 2017
Bellevue University
Master of Arts (MA), Business and Professional Communication -
2010 - 2011
Bellevue University
BAS - Business Administration, Business Administration -
2008 - 2010
Southeast Community College
AAS - Business Administration, Marketing
Community
