Experience

ONE37pm

• United States
• Online Audio and Video Media
• 1 - 100 Employee

• Community Manager

  • May 2021 - Present



Amazon

• United States
• Software Development
• 700 & Above Employee

• ICQA Process Assistant

  • 2017 - Present

  • Single-handedly create conflict resolution training program for Incoming Count Quality Assurance. • Ensure customers receive quality products and above satisfactory service. • Manage and lead team of 50 warehouse associates to guarantee an accurate inventory measurement. • Make certain merchandise is accurately sorted and organized correctly to ensure quick delivery. • Single-handedly create conflict resolution training program for Incoming Count Quality Assurance. • Ensure customers receive quality products and above satisfactory service. • Manage and lead team of 50 warehouse associates to guarantee an accurate inventory measurement. • Make certain merchandise is accurately sorted and organized correctly to ensure quick delivery.



Watermark Business Solutions

• United States
• Advertising Services
• 1 - 100 Employee

• Corperate Trainer

  • 2015 - 2017

  • Create company-wide training program for staff and trainers from start to finish; in charge of trainingemployees and staff conflict resolution. • Oversee day-to-day operations including: coordinating meetings with company leaders, preparingsales staff for fieldwork, and ensuring daily sales goals are met. • Sell telecommunication packages for Fortune 500 companies utilizing exceptional customer serviceskills. • Implement and perform quality assurance inspections and make adjustments as needed.



SONIC Drive-In

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager

  • 2011 - 2015

  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods. • Provide exceptional customer service; resolve customer complaints regarding sales and service .• Plan and direct staffing, staff training, and performance evaluations .• Manage and supervise a crew of 5-15 people daily. • Monitor sales activities to ensure that customers receive satisfactory service and quality goods. • Provide exceptional customer service; resolve customer complaints regarding sales and service .• Plan and direct staffing, staff training, and performance evaluations .• Manage and supervise a crew of 5-15 people daily.