Information Technology Infrastructure Specialist

• Aug 2022 - Present

As the first IT employee at this 1000+ employee company, I have gained a plethora of experience and knowledge surrounding building out IT Infrastructure. I have worked from start to finish on building out our Azure environment for a 50 domain/practice environment (m365, intune, exchange, etc..), implemented IT processes and standard operating procedures, built out automation processes with Power Automate for multiple departmental needs (HR new hires/terms, etc.). Additionally, I rebuilt &… Show more As the first IT employee at this 1000+ employee company, I have gained a plethora of experience and knowledge surrounding building out IT Infrastructure. I have worked from start to finish on building out our Azure environment for a 50 domain/practice environment (m365, intune, exchange, etc..), implemented IT processes and standard operating procedures, built out automation processes with Power Automate for multiple departmental needs (HR new hires/terms, etc.). Additionally, I rebuilt & replaced IT Infrastructure at 60 locations, to include x-rays, computers, firewalls/switches/aps. I also focused on building out multiple SharePoint & Team sites in a multi hub environment. I continually expand these solutions whilst also implementing new solutions as well as supporting our helpdesk team with Tier 3+ support or engineering tasks. My current plan is to remain in this role at this time, but always consider moving for the right opportunity. Show less As the first IT employee at this 1000+ employee company, I have gained a plethora of experience and knowledge surrounding building out IT Infrastructure. I have worked from start to finish on building out our Azure environment for a 50 domain/practice environment (m365, intune, exchange, etc..), implemented IT processes and standard operating procedures, built out automation processes with Power Automate for multiple departmental needs (HR new hires/terms, etc.). Additionally, I rebuilt &… Show more As the first IT employee at this 1000+ employee company, I have gained a plethora of experience and knowledge surrounding building out IT Infrastructure. I have worked from start to finish on building out our Azure environment for a 50 domain/practice environment (m365, intune, exchange, etc..), implemented IT processes and standard operating procedures, built out automation processes with Power Automate for multiple departmental needs (HR new hires/terms, etc.). Additionally, I rebuilt & replaced IT Infrastructure at 60 locations, to include x-rays, computers, firewalls/switches/aps. I also focused on building out multiple SharePoint & Team sites in a multi hub environment. I continually expand these solutions whilst also implementing new solutions as well as supporting our helpdesk team with Tier 3+ support or engineering tasks. My current plan is to remain in this role at this time, but always consider moving for the right opportunity. Show less

Technical Support Tier II

• Feb 2022 - Aug 2022

Technical Support Tier II Charger IT - Franklin, TN February 2022 to August 2022 Tier 2/3 helpdesk support for managed IT Services Provide support for Cisco Meraki Network Devices Switches Wireless access points MX64 Firewall Unify Network Devices Ubiquity Controllers Wireless access points Microsoft Partner Center (Multi Tenant managed Microsoft services) Azure Ad /On premise AD Exchange Teams M365 SharePoint Primary POC for… Show more Technical Support Tier II Charger IT - Franklin, TN February 2022 to August 2022 Tier 2/3 helpdesk support for managed IT Services Provide support for Cisco Meraki Network Devices Switches Wireless access points MX64 Firewall Unify Network Devices Ubiquity Controllers Wireless access points Microsoft Partner Center (Multi Tenant managed Microsoft services) Azure Ad /On premise AD Exchange Teams M365 SharePoint Primary POC for Crowdstrike Cyber Security platform, responsible for: Client onboarding Rollout Configuration Installation Remediation Patch management Security vulnerability assessments Forensics Transition from Bitdefender Datto RMM Remote support Patch management Quick job configuration Remote asset management Datto Autotask Triage and resolve upper tier tickets escalated from lower tier support Build out project management and training Metric reporting Helpdesk support Answer phone calls and ticket requests Assist level 1 techs Resolve higher difficulty tickets Desktop Support New computer Rollout Desktop repair Software installation and troubleshooting Show less Technical Support Tier II Charger IT - Franklin, TN February 2022 to August 2022 Tier 2/3 helpdesk support for managed IT Services Provide support for Cisco Meraki Network Devices Switches Wireless access points MX64 Firewall Unify Network Devices Ubiquity Controllers Wireless access points Microsoft Partner Center (Multi Tenant managed Microsoft services) Azure Ad /On premise AD Exchange Teams M365 SharePoint Primary POC for… Show more Technical Support Tier II Charger IT - Franklin, TN February 2022 to August 2022 Tier 2/3 helpdesk support for managed IT Services Provide support for Cisco Meraki Network Devices Switches Wireless access points MX64 Firewall Unify Network Devices Ubiquity Controllers Wireless access points Microsoft Partner Center (Multi Tenant managed Microsoft services) Azure Ad /On premise AD Exchange Teams M365 SharePoint Primary POC for Crowdstrike Cyber Security platform, responsible for: Client onboarding Rollout Configuration Installation Remediation Patch management Security vulnerability assessments Forensics Transition from Bitdefender Datto RMM Remote support Patch management Quick job configuration Remote asset management Datto Autotask Triage and resolve upper tier tickets escalated from lower tier support Build out project management and training Metric reporting Helpdesk support Answer phone calls and ticket requests Assist level 1 techs Resolve higher difficulty tickets Desktop Support New computer Rollout Desktop repair Software installation and troubleshooting Show less

Computer Specialist

• May 2021 - Dec 2021

IT & hardware support for Missoula County with primary focus of responsibility being Missoula City-County Department of Health. Primary focus for City-County DOH work includes PC Imaging Hardware and Software Diagnostics & Support Workstation Setup & Movement New Employee Equipment Setup Computer Equipment Inventory Job duties for Missoula County include Network Diagnostics & Repair Computer Hardware Diagnostics & Repair Software Diagnostics &… Show more IT & hardware support for Missoula County with primary focus of responsibility being Missoula City-County Department of Health. Primary focus for City-County DOH work includes PC Imaging Hardware and Software Diagnostics & Support Workstation Setup & Movement New Employee Equipment Setup Computer Equipment Inventory Job duties for Missoula County include Network Diagnostics & Repair Computer Hardware Diagnostics & Repair Software Diagnostics & Repair Warranty Replacements Hardware Recommendations Hardware & Software Installation Printer Diagnostics & Repair Any Required Additional Client IT Support On The Job Certifications HIPPA Trained/Compliant FEMA ICS-100 Certified Left this temporary FEMA position for a permanent position also with Missoula County Show less IT & hardware support for Missoula County with primary focus of responsibility being Missoula City-County Department of Health. Primary focus for City-County DOH work includes PC Imaging Hardware and Software Diagnostics & Support Workstation Setup & Movement New Employee Equipment Setup Computer Equipment Inventory Job duties for Missoula County include Network Diagnostics & Repair Computer Hardware Diagnostics & Repair Software Diagnostics &… Show more IT & hardware support for Missoula County with primary focus of responsibility being Missoula City-County Department of Health. Primary focus for City-County DOH work includes PC Imaging Hardware and Software Diagnostics & Support Workstation Setup & Movement New Employee Equipment Setup Computer Equipment Inventory Job duties for Missoula County include Network Diagnostics & Repair Computer Hardware Diagnostics & Repair Software Diagnostics & Repair Warranty Replacements Hardware Recommendations Hardware & Software Installation Printer Diagnostics & Repair Any Required Additional Client IT Support On The Job Certifications HIPPA Trained/Compliant FEMA ICS-100 Certified Left this temporary FEMA position for a permanent position also with Missoula County Show less

Owner

• Mar 2020 - Dec 2021

Own & maintain a full service digital creative agency. www.digitalmtmedia.com Daily Duties Include WordPress Development Graphic Design Social Media Management Search Engine Optimization Web Design Digital Consultancy Business Planning Networking Profit and Loss Payroll CRM Customization, Setup, and Maintenance This was primarily a passion project to help small businesses affected by COVID-19 shutdowns. Own & maintain a full service digital creative agency. www.digitalmtmedia.com Daily Duties Include WordPress Development Graphic Design Social Media Management Search Engine Optimization Web Design Digital Consultancy Business Planning Networking Profit and Loss Payroll CRM Customization, Setup, and Maintenance This was primarily a passion project to help small businesses affected by COVID-19 shutdowns.

Owner

• May 2017 - May 2021

Protective Security Officer

• Mar 2017 - Feb 2019

Protective Security Officer Contracted by DHS through the Federal Protective Service. Responded quickly and effectively to all security violations and duress alarms. Monitored security camera system day and night to protect lives and property. Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Detected suspicious activities and watched for criminal acts and rule infractions. Monitored and authorized entrance and departure of employees and visitors… Show more Protective Security Officer Contracted by DHS through the Federal Protective Service. Responded quickly and effectively to all security violations and duress alarms. Monitored security camera system day and night to protect lives and property. Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Detected suspicious activities and watched for criminal acts and rule infractions. Monitored and authorized entrance and departure of employees and visitors. Circulated among visitors, patrons and employees to preserve order and protect property. Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences. Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Warned offenders about rule infractions and violations and verbally/physically evicted violators from premises. Denied entrance to the building to unauthorized persons. Checked all baggage using X-ray machines, metal detectors and Garrett wands. Prevented crimes through careful observation and investigation of suspicious and unusual behavior. Patrolled commercial property and the associated parking garage. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Maintained accurate and detailed logs of all events that occurred during each shift Show less Protective Security Officer Contracted by DHS through the Federal Protective Service. Responded quickly and effectively to all security violations and duress alarms. Monitored security camera system day and night to protect lives and property. Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Detected suspicious activities and watched for criminal acts and rule infractions. Monitored and authorized entrance and departure of employees and visitors… Show more Protective Security Officer Contracted by DHS through the Federal Protective Service. Responded quickly and effectively to all security violations and duress alarms. Monitored security camera system day and night to protect lives and property. Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors. Detected suspicious activities and watched for criminal acts and rule infractions. Monitored and authorized entrance and departure of employees and visitors. Circulated among visitors, patrons and employees to preserve order and protect property. Wrote reports on property damage, theft, presence of unauthorized persons and unusual occurrences. Operated detecting devices to screen individuals and prevent passage of prohibited articles into restricted areas. Warned offenders about rule infractions and violations and verbally/physically evicted violators from premises. Denied entrance to the building to unauthorized persons. Checked all baggage using X-ray machines, metal detectors and Garrett wands. Prevented crimes through careful observation and investigation of suspicious and unusual behavior. Patrolled commercial property and the associated parking garage. Prevented crimes by immediately reporting all unusual, unauthorized and illegal activity on the premises. Maintained accurate and detailed logs of all events that occurred during each shift Show less

CPL/Vertical Engineer

• Oct 2010 - Oct 2018

Job Duties •Construct and maintain rigging devices, trusses and other structural assemblies •Assist in building layout, framing, sheathing, fabrication and roofing structures •Perform basic carpentry and masonry skills •Assist in the performance of combat engineer missions •Construct concrete form work for slabs, walls and columns Job Duties •Construct and maintain rigging devices, trusses and other structural assemblies •Assist in building layout, framing, sheathing, fabrication and roofing structures •Perform basic carpentry and masonry skills •Assist in the performance of combat engineer missions •Construct concrete form work for slabs, walls and columns

IT Support Specialist

• Jul 2014 - Jul 2016

Technician for 40+ internal employees & various business clients. Technical Support Specialist Job Duties: •Evaluates system potential by testing compatibility of new programs with existing programs. •Evaluates expansions or enhancements by studying work load and capacity of computer system. •Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. •Confirms program objectives and specifications by… Show more Technician for 40+ internal employees & various business clients. Technical Support Specialist Job Duties: •Evaluates system potential by testing compatibility of new programs with existing programs. •Evaluates expansions or enhancements by studying work load and capacity of computer system. •Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. •Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications. •Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. •Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs. •Places software into production by loading software into computer; entering necessary commands. •Places hardware into production by establishing connections; entering necessary commands. •Maximizes use of hardware and software by training users; interpreting instructions; answering questions. •Maintains system capability by testing computer components. •Prepares reference for users by writing operating instructions. •Maintains historical records by documenting hardware and software changes and revisions. •Maintains client confidence and protects operations by keeping information confidential. •Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. •Contributes to team effort by accomplishing related results as needed. •Computer & Cellular Repair and troubleshooting Show less Technician for 40+ internal employees & various business clients. Technical Support Specialist Job Duties: •Evaluates system potential by testing compatibility of new programs with existing programs. •Evaluates expansions or enhancements by studying work load and capacity of computer system. •Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. •Confirms program objectives and specifications by… Show more Technician for 40+ internal employees & various business clients. Technical Support Specialist Job Duties: •Evaluates system potential by testing compatibility of new programs with existing programs. •Evaluates expansions or enhancements by studying work load and capacity of computer system. •Achieves computer system objectives by gathering pertinent data; identifying and evaluating options; recommending a course of action. •Confirms program objectives and specifications by testing new programs; comparing programs with established standards; making modifications. •Improves existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications. •Evaluates vendor-supplied software by studying user objectives; testing software compatibility with existing hardware and programs. •Places software into production by loading software into computer; entering necessary commands. •Places hardware into production by establishing connections; entering necessary commands. •Maximizes use of hardware and software by training users; interpreting instructions; answering questions. •Maintains system capability by testing computer components. •Prepares reference for users by writing operating instructions. •Maintains historical records by documenting hardware and software changes and revisions. •Maintains client confidence and protects operations by keeping information confidential. •Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. •Contributes to team effort by accomplishing related results as needed. •Computer & Cellular Repair and troubleshooting Show less

Co Founder

• Jun 2014 - Jul 2016

Co Founder at Western Data Recovery. www.westerndatarecovery.com Job responsibilities include: •Ability to work with computer hardware especially hard drives and associated equipment •Soldering components to computer hardware to fix mechanical issues •Forensic discovery of computer data that’s either hidden or damaged •Work with cellular and wireless equipment to recover data from smartphones •Troubleshoot computer hardware issues and perform maintenance on desktops and… Show more Co Founder at Western Data Recovery. www.westerndatarecovery.com Job responsibilities include: •Ability to work with computer hardware especially hard drives and associated equipment •Soldering components to computer hardware to fix mechanical issues •Forensic discovery of computer data that’s either hidden or damaged •Work with cellular and wireless equipment to recover data from smartphones •Troubleshoot computer hardware issues and perform maintenance on desktops and servers •Work with other team members to identify security issues related to company data •Perform low level forensics on multiple computer hardware storage •Train team members with the best practices for data storage •Create data recovery plans for disaster recovery •Practice disaster recovery plans using testing policies •Establish best business practices & workflows •Evaluate and establish monthly/quarterly/yearly loss/profit reports •Salesforce configuration & development •Repair cellular devices deemed unfixable Show less Co Founder at Western Data Recovery. www.westerndatarecovery.com Job responsibilities include: •Ability to work with computer hardware especially hard drives and associated equipment •Soldering components to computer hardware to fix mechanical issues •Forensic discovery of computer data that’s either hidden or damaged •Work with cellular and wireless equipment to recover data from smartphones •Troubleshoot computer hardware issues and perform maintenance on desktops and… Show more Co Founder at Western Data Recovery. www.westerndatarecovery.com Job responsibilities include: •Ability to work with computer hardware especially hard drives and associated equipment •Soldering components to computer hardware to fix mechanical issues •Forensic discovery of computer data that’s either hidden or damaged •Work with cellular and wireless equipment to recover data from smartphones •Troubleshoot computer hardware issues and perform maintenance on desktops and servers •Work with other team members to identify security issues related to company data •Perform low level forensics on multiple computer hardware storage •Train team members with the best practices for data storage •Create data recovery plans for disaster recovery •Practice disaster recovery plans using testing policies •Establish best business practices & workflows •Evaluate and establish monthly/quarterly/yearly loss/profit reports •Salesforce configuration & development •Repair cellular devices deemed unfixable Show less

Business Owner

• 2014 - Jan 2015

Fully maintained data recovery business before being bought out by TechMonster to establish Western Data Recovery. Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems. Fully maintained data recovery business before being bought out by TechMonster to establish Western Data Recovery. Brand development, web site traffic growth, web site UI and advertising revenue. Developed brand strategy and statistics systems.