Microsystems Analyst

• Apr 2019 - Present

Senior Helpdesk Analyst

• Jul 2014 - Apr 2019

Technical Support Analyst

• Jan 2010 - Sep 2014

• Supported over 2000 - 4000 Desktops running Microsoft Windows 7, XP, XP Embedded, Linux and WTOS operating systems• Administrator of Clearcube PC Blade Technology and Linux OS thin clients using RDP to connect to VDIProvided documentation and training to desktop technicians on how to support printers, thin clients and virtual desktop deployment• Responsible for the imaging and configuration of new deployments of physical and virtual desktops used throughout the Gwinnett Hospital System. Very familiar with using Norton Ghost, Microsoft RIS (Remote Installation Server) LANDesk, Teradici and BMC Asset Core desktop administration• VMware View Administrator for 4 years. The duties included managing Wyse (V10L, P20, P25) thin clients and Zero clients that connected to a VDI Infrastructure using persistent and non-persistent desktops – both wired and wireless in a Virtual Pool environment. Responsible for creating and supporting virtual templates used to deploy 1500 + desktops which also included coordinating with various application support analyst for validation. Server Administrator for 1 year while serving as Vmware View Administrator. Responsibilities included building and deployment of Windows 2003 and Windows 2008 servers following departmental provided processes and procedures for build and QAFamiliar with working within change management maintenance windows for improving the production environment

Desktop Support Supervisor

• Feb 2000 - Jan 2010

Desktop Support Technician

• Jan 1998 - Jan 2000

Desktop Support

• Oct 1996 - Jan 1998

• Repair, Troubleshoot and Installed software on various computers including : IBM, Packard Bell, Hewlett Packard, Compaq, Toshiba and Vision Computers • Repair, Troubleshoot and Installed software on various computers including : IBM, Packard Bell, Hewlett Packard, Compaq, Toshiba and Vision Computers

Manufacturing Technician

• Oct 1994 - Jan 1998

Manufacturing Associate/Production – Build, Test, Computerized Cash Registers for deployment to retail stores for US and International locations Manufacturing Associate/Production – Build, Test, Computerized Cash Registers for deployment to retail stores for US and International locations