Experience

TELA Bio

• United States
• Medical Device
• 100 - 200 Employee

• Vice President - Commercial Operations

  • Aug 2020 - Present

  Malvern, Pennsylvania, United States

• Senior Director Commercial Operations

  • Jan 2018 - Aug 2020

  Malvern, PA Expansion of customer base via business-to-business customer interaction with hospital supply chain and administrative teams. Collaborated with sales team to double the amount of corporate consignment agreements. Key team member in setting up TELA Bio Ltd. to begin sales operations in the UK using a 3PL provider in the Netherlands.

• Director Commercial Operations

  • May 2014 - Dec 2017

  Malvern, PA Developed commercial operations infrastructure for an early stage company from white space to successful commercialization and business expansion Ensured the superiority, reliability and simplicity of the end-to-end customer experience Focused on facilitating new vendor registration and product line approvals with hospitals and IDN's Management, negotiation and implementation of: Independent sales agent agreements, hospital IDN and GPO commercial agreements On… Show more Developed commercial operations infrastructure for an early stage company from white space to successful commercialization and business expansion Ensured the superiority, reliability and simplicity of the end-to-end customer experience Focused on facilitating new vendor registration and product line approvals with hospitals and IDN's Management, negotiation and implementation of: Independent sales agent agreements, hospital IDN and GPO commercial agreements On boarding, training and daily support of a sales network of direct and independent sales representatives Implementation and management of selling and commission models as defined by sales leadership Vendor management, demand planning, purchasing and product receipt, order to shipment process ownership Responsible for oversight of finished goods asset including warehouse and field counts, policies and procedures ERP system selection, implementation and business sponsorship, validation, business process documentation and reporting capabilities



Stryker

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• Senior Director, Commercial Operations

  • Jul 2011 - Dec 2013

  Malvern, PA Business integration post acquisition. Cross-divisional and cross-functional project management. Continuous improvement of customer experience processes. Integration of ERP systems to support product deployment and order-to-cash functions. Oversight of product pricing for a line sold by multiple sales teams. Management of specialized team dedicated to product line support for ambient and cold chain products sold by multiple sales forces.



Orthovita Inc.

• Senior Director, US Commercial Operations

  • 1997 - Jun 2011

  Malvern, PA Founded and directed the Sales Services Group- a team committed to customer service excellence, sales operations support and customer pricing management. Created the business systems, policies and procedures, administrative training program, and support infrastructure for the Orthovita sales team instrumental in company achieving compounded growth of 36% for 13 years and expanding revenue from 0 to $100M+. Provided strategic direction for major projects and ensured their timely… Show more Founded and directed the Sales Services Group- a team committed to customer service excellence, sales operations support and customer pricing management. Created the business systems, policies and procedures, administrative training program, and support infrastructure for the Orthovita sales team instrumental in company achieving compounded growth of 36% for 13 years and expanding revenue from 0 to $100M+. Provided strategic direction for major projects and ensured their timely execution. Served on the management team positioning Orthovita for acquisition (2011). Orthovita was sold for $318M.

• Director, Sales Services Group

  • 2007 - 2009

  Oversaw the operational business functions required to ensure timely and accurate booking of revenue, customer satisfaction, and effective field inventory management. Provided the support and training of a diverse sales network generating $70M in annual revenue. Created metrics and reporting dashboards for the sales team to improve visibility of sales performance and revenue growth opportunities.



Orthovita Inc.

• Senior Manager, Sales Services

  • 2005 - 2006

  Malvern, PA Created support and workflow for managing both an indirect (distributor/1099) and a direct sales force generating $45M in annual revenue. Managed departmental personnel and operations, including customer service support, EDI system, customer pricing, and departmental training.



Orthovita

• Manager Sales Services, Sales Services Administrator, Marketing Associate, Customer Service Rep.

  • 1997 - 2004



Cathers and Associates Architects

• Asst. To Office Mgr.

  • 1995 - 1996

  Managed architectural and interior archives and documentation services.



Drinker Biddle & Reath LLP

• United States
• Legal Services
• 400 - 500 Employee

• Litigation Legal Assistant

  • 1990 - 1995

  Greater Philadelphia Area Drafted routine answers, motions and notices. Trial preparation and support. Cite checking, document review, deposition summaries.