Director Of Services

• Dec 2021 - Present

Program Manager

• Apr 2020 - Present

Senior Account Manager

• Jun 2019 - Present

- Top revenue producer (2019)

Account Manager

• Apr 2017 - Present

• Ensure that new certified partners and enterprise clients have a smooth transition from the sales process and are successfully on-boarded• Establish a trusted strategic advisor relationship with each assigned client• Proactively work with partners to establish critical goals and other key performance indicatorsand aid them in achieving these goals via a one-on-one advisor role or, where appropriate, bynetworking with other partners and third-party services• Promote DigitalMarketer’s partnership value and aim for full partner utilization of licenses andidentified revenue opportunities• Coach partners to ensure they are leveraging all available resources including Partner Directory,Help & Training, Communities, User Groups, webinars, etc.• Serve as an advocate for the partners, communicating any pressing needs to the executive team/upper management• Continuously evaluate and identify opportunities to improve the partner program, impact thepartners’ experience, and increase partner revenue opportunities• Guide successful partners through the contract renewal cycle, and, where necessary, support therenewals process to minimize customer attrition

Customer Care Advisor

• Oct 2016 - Apr 2017

• Professionally handle incoming requests from customers via email, phone, and social media and ensure that issues are resolved both promptly and throughly.• Throughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable to prevent the need for future contact, and document interactions using CRM tools.• Provide quality service and support in a variety of areas including, but not limited to: account, billing, access issues, as well as system troubleshooting.• Maintain a balance between company policy and customer benefit in decision making.• Continuously evaluate and identify opportunities to drive process improvements that positively impact customer experience.• Create support articles, templates, macros for both customer-facing and internal documentation.

Digital Media Specialist

• Dec 2015 - Sep 2016

• Create, manage, and curate digital media across platforms in order to promote business goals and drive brand awareness. • Optimize content to promote SEO, in turn driving traffic to websites and landing pages. • Social media management. • Oversight of client’s overall digital presence. • Reporting, analysis, and summarization of metrics pertaining to a client’s marketing goals. • Create, manage, and curate digital media across platforms in order to promote business goals and drive brand awareness. • Optimize content to promote SEO, in turn driving traffic to websites and landing pages. • Social media management. • Oversight of client’s overall digital presence. • Reporting, analysis, and summarization of metrics pertaining to a client’s marketing goals.

Social Media Manager

• Apr 2015 - Aug 2015

• Consult with business owners to develop a social media strategy for their business. • Plan social media campaigns in accordance with the business owner’s needs. • Implement social media campaigns by generating custom content that drives user engagement and provides clear and consistent messaging. • Report on growth of likes, customer engagement, reach of the content in a given campaign, leads, and sales. • Develop protocol and processes to deliver all responsibilities listed above in a timely manner that is easily understood by the business owner.

Account Manager

• Jun 2014 - Mar 2015

• Collaborate with inside sales counter-parts and two outside regional sales team members to identify, develop, and close key institutional targets • Plan, coordinate, and execute both in-person and online presentations to faculty and institutional contacts throughout the year • Manage institutional targets throughout the entire adoption process, including assisting with RFP/RFI-response writing, presentation planning, individual faculty contact, adoption negotiations, and adopter training/technical assistance. • Provide departments with post-adoption in-service training, including training seminars/workshops and technical support.

Guest Services

• Jan 2014 - Jun 2014

• Greet guests and patrons as they arrive • Handle guest check-ins and check-outs appropriately • Operate hotel switchboard, take calls and provide information and transfer calls • Manage accurate accounting of all rooms • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift • Greet guests and patrons as they arrive • Handle guest check-ins and check-outs appropriately • Operate hotel switchboard, take calls and provide information and transfer calls • Manage accurate accounting of all rooms • Answer queries regarding the hotel’s services, charges, dining facilities, sports facilities and travel directions • Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Manager

• Jan 2010 - Jun 2014

• Responsible for customer satisfaction, recommendations, and sales for high volume liquor and beer sales. • Manage daily, weekly, and monthly liquor sales revenue. • Responsible for oversight and balancing of State of Texas Liquor sales for location. • Manage oversight on policy and procedure compliance within store. • Manage inventory, stocking, and ordering for location. • Train and develop associates in compliance with store standards. • Responsible for customer satisfaction, recommendations, and sales for high volume liquor and beer sales. • Manage daily, weekly, and monthly liquor sales revenue. • Responsible for oversight and balancing of State of Texas Liquor sales for location. • Manage oversight on policy and procedure compliance within store. • Manage inventory, stocking, and ordering for location. • Train and develop associates in compliance with store standards.

Customer Service Representative

• Mar 2008 - May 2009

• Provide transportation for handicapped patients at St. David’s Hospital. • Acted as onsite concierge for hospital patient needs. • Managed parking revenues for hospital. • Provide caring and respectful service in line with the St. David’s hospital name. • Provide transportation for handicapped patients at St. David’s Hospital. • Acted as onsite concierge for hospital patient needs. • Managed parking revenues for hospital. • Provide caring and respectful service in line with the St. David’s hospital name.

Shift Manager

• Aug 2006 - Jan 2008

• Maintained exacting customer service standards set forth by the nation’s largest contract valet company. • Managed the efficient parking and return of guest vehicles for 300 room downtown hotel. • Trained and helped to manage valet and bell staff at the historic Driskill Hotel. • Balanced daily financial revenue associated with valet and parking outlets. • Maintained exacting customer service standards set forth by the nation’s largest contract valet company. • Managed the efficient parking and return of guest vehicles for 300 room downtown hotel. • Trained and helped to manage valet and bell staff at the historic Driskill Hotel. • Balanced daily financial revenue associated with valet and parking outlets.