Full Stack Developer

• May 2022 - Present

IT QA Engineer I

• Dec 2020 - Jun 2022

My main duties as a QA Engineer were to test fixes implemented by development teams via UI and API testing. I also provided teams with data to properly test and build out products. - Tested API's using varying endpoints via Swagger and Postman ensuring a more stable product. - Developed and designed multiple user scripts with JavaScript and CSS ultimately reducing regression testing time. - Created SQL queries to find data quicker freeing up more of my time to assist others in… Show more My main duties as a QA Engineer were to test fixes implemented by development teams via UI and API testing. I also provided teams with data to properly test and build out products. - Tested API's using varying endpoints via Swagger and Postman ensuring a more stable product. - Developed and designed multiple user scripts with JavaScript and CSS ultimately reducing regression testing time. - Created SQL queries to find data quicker freeing up more of my time to assist others in development and testing purposes. - Implemented content fixes via Sitecore to guarantee better quality within testing environments. - Communicated with developers, project managers, and business analysts to certify product standards.

QA Tester

• May 2018 - Dec 2020

As a QA Tester, I designed and executed test cases and managed the quality assurance of projects/products, thus ensuring the satisfaction of all users. - Produced and executed manual test cases that resulted in a higher caliber of product releases since my start date. - Created and managed the release and use of a new scheduling tool used by multiple departments, increasing the efficiency of the testing process. - Oversaw the consolidation of department documentation, creating a… Show more As a QA Tester, I designed and executed test cases and managed the quality assurance of projects/products, thus ensuring the satisfaction of all users. - Produced and executed manual test cases that resulted in a higher caliber of product releases since my start date. - Created and managed the release and use of a new scheduling tool used by multiple departments, increasing the efficiency of the testing process. - Oversaw the consolidation of department documentation, creating a more favorable information source.

Customer Service and Support Representative

• Nov 2017 - Apr 2018

During my time as a Customer Service and Support Representative, I delivered customer happiness through effective communication, problem solving, and efficient processes. - Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores. - Proved critical in providing technical support to customers daily, exceeding productivity targets. - Boosted productivity by maintaining strong call control… Show more During my time as a Customer Service and Support Representative, I delivered customer happiness through effective communication, problem solving, and efficient processes. - Resolved common and complex issues by determining need of customer and immediately offering favorable solutions, increasing customer satisfaction scores. - Proved critical in providing technical support to customers daily, exceeding productivity targets. - Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems. - Delivered technical solutions and support services that brought customer’s businesses to the forefront.

Dispatch Team Mentor

• Jul 2016 - Jul 2017

Provided customers in distress with calming and supportive assistance until first responders could arrive on scene. - Mentored new hires and assisted them during high pressure calls. - Communicated with a large team to maintain company's faster than industry standards for response time. Provided customers in distress with calming and supportive assistance until first responders could arrive on scene. - Mentored new hires and assisted them during high pressure calls. - Communicated with a large team to maintain company's faster than industry standards for response time.