Garreth Evans

IT Support Engineer at UCS Technology Services
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Contact Information
us****@****om
(386) 825-5501
Location
Port Elizabeth, Eastern Cape, South Africa, ZA
Skills

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Bio

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Credentials

  • CCNA Routing and Switching
    NMMU
    Jan, 2014
    - Nov, 2024
  • Diploma in Systems Engineering
    Damelin
    Jan, 2004
    - Nov, 2024
  • Microsoft Certified Systems Engineer (Windows 2000)
    Microsoft
    Jan, 2004
    - Nov, 2024
  • Microsoft Certified Professional
    Microsoft
    Jan, 2003
    - Nov, 2024
  • Cisco Certified Network Professional (CCNP)
    Cisco
    Feb, 2020
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching
    Pearson VUE
    Aug, 2016
    - Nov, 2024
  • Cisco Certified Network Associate Routing and Switching
    Cisco
    Aug, 2016
    - Nov, 2024
  • ITIL Foundation V3
    ClearSpace Consulting
    Jan, 2013
    - Nov, 2024
  • Server+ & Servicing HP Intel Server Products
    HP
    Jan, 2006
    - Nov, 2024
  • Servicing HP Desktops and Workstation Products
    HP
    Jan, 2005
    - Nov, 2024
  • Servicing IBM Desktop Systems (RDC04)
    IBM
    Jan, 2005
    - Nov, 2024
  • Servicing IBM xSeries Servers
    IBM
    Jan, 2005
    - Nov, 2024

Experience

  • UCS Technology Services
    • South Africa
    • Information Technology & Services
    • 1 - 100 Employee
    • IT Support Engineer
      • Apr 2011 - Present

      Vodacom AccountMonitoring and responding to Help Desk Support calls.Providing telephonic, e-mail, remote and onsite support to end users.Installing, upgrading, supporting and maintaining Windows based operating systems including web based and standalone company applications.Setting up new, temporary and relocating Retail Sites. Configuring domain profiles, file sharing, network printers, IE browser settings. Assisting with AD domain password resets.Imaging PC’s and Laptops using Symantec Ghost.Configuring company APNs for embedded and external 3G devices.Point of Sale hardware/software installation, support and troubleshooting (Wpro / Retail Office).Monitoring, Identifying, diagnosing and escalating AP / WAN link failures.Monitoring and managing LAN performance.Maintaining asset database and technical documentation.Planning and undertaking scheduled maintenance upgrades / site audits.Installation of Cisco hardware including 2811 /2911 routers, 3560 switches, 3G HWIC’s, Aircap 3602i AP’s and VOIP phones.

  • Paracon
    • South Africa
    • Staffing and Recruiting
    • 100 - 200 Employee
    • IT Support Engineer
      • Dec 2006 - Apr 2011

      Vodacom Account Vodacom Account

  • First Technology
    • South Africa
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Technical Support Engineer
      • Dec 2004 - Dec 2006

      Providing internal IT Support within a mixed Windows OS environment. Attending to walk in repairs and assisting with onsite calls for external clients with fixed SLA's.Attending to PC, notebook, server repairs / maintenance for walk in and external clients in a mixed operating system environment.Monitoring Radical Help Desk for SLA based clients.Providing internal IT Support for +- 15 users. Providing internal IT Support within a mixed Windows OS environment. Attending to walk in repairs and assisting with onsite calls for external clients with fixed SLA's.Attending to PC, notebook, server repairs / maintenance for walk in and external clients in a mixed operating system environment.Monitoring Radical Help Desk for SLA based clients.Providing internal IT Support for +- 15 users.

Education

  • Nelson Mandela Metropolitan University
    CCNA Routing and Switching
    2014 - 2014
  • Damelin
    Microsoft Certified Systems Engineer
    2003 - 2004

Community

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