Quality Assurance Analyst

• Feb 2023 - Present

Quality Assurance Analyst

• Jun 2021 - Jun 2022

- Created internal processes for Manual QA employees who desired to transition to Automation Engineer positions within the company. - Redesigned conversational AI testing strategy for a major client, provided hand-off documentation, and collaborated with their QA and dev team to train them on new software tools used to maintain the product. - Developed and executed QA test cases for software maintenance, identified and tracked defects using Jira, and supported developers in resolving problems by completing additional tests. - Collaborated with UX designers, developers and Scrum Masters to stay current on product features and intended functionality. Show less

Quality Assurance Tester

• Apr 2019 - May 2020

- Led data sanitization, manual mobile device testing on Apple and Android products, and diagnosing technical issues through quality control methods. Testing volumes of up to 12,000 devices. - Successfully trained warehouse associates for the transition to using NetSuite as their new reporting and tracking system. - Manual mobile device testing, diagnosing technical issues through quality control methods (i.e defective camera, water damage, etc.). - Gained leadership role in completing the implementation of NetSuite, helping the company migrate to using its first ERP system. - Implemented process changes to boost productivity and enforce quality control. Show less

Technical Support Specialist

• Jul 2018 - Apr 2019

- Assisted customers in identifying issues, and explained solutions to restore service and functionality. - Advised peers in other centers, and resolved escalated issues on customer accounts. - Assisted customers with product selection based on stated needs, proposed use, and budget. - Assisted customers in identifying issues, and explained solutions to restore service and functionality. - Advised peers in other centers, and resolved escalated issues on customer accounts. - Assisted customers with product selection based on stated needs, proposed use, and budget.