Experience

EV Spot Charge

• India
• Services for Renewable Energy
• 1 - 100 Employee

• Chief Executive Officer

  • Sep 2021 - Present

  SpotCharge is a movable EV charging station for electric cars that comes at your doorstep to fast charge your electrical vehicle. It has a capacity of 30KW and can charge general EVs 90% in less than an hour. To book your slot, you just need to log on to the website. All details are available on the website. For any specific query or to get a charging facility at your condominium, Office space, parking lot or mall, you may contact hello@sportcharge.co.in. SpotCharge is an initiative taken by the private company EV Spot Charge PVT LTD."



Wizdoms Library Project

• Libraries
• 1 - 100 Employee

• Project Coordinator

  • May 2015 - Present

  • Working on expansion of Rotary Club” Literacy Project” pan India and other parts of the Globe.• Working on Government Tenders, Schemes and Policies.• Corporate Tie-ups for Digital and Physical Books for Revenue Generation. • Working on Tie-ups with various Engineering Institutes for Summer Internship Program at Corporate Office in Dubai. • Tie-Ups with Various Management and Engineering Institutes for establishing book bank for Higher education, for revenue generation.• Content writing for Website various other Social sites.



Free Lancer ( Telecom Vendors)

• Free Lancer

  • Aug 2012 - May 2015

   Developing Value Added Services according to the Customer ARPU like Voice Chat, WAP Services, Live Counseling Services, Career and Education, E-Education, Interactive Videos Chat. Upselling the Products to Telecom Companies like Tata Teleservices and Uninor.  Developing Value Added Services according to the Customer ARPU like Voice Chat, WAP Services, Live Counseling Services, Career and Education, E-Education, Interactive Videos Chat. Upselling the Products to Telecom Companies like Tata Teleservices and Uninor.



Aegis BPO

• Manager Airtel DTH Process

  • Sep 2009 - Sep 2010

  –Handling Inbound Process of 200 Seater September 2009 – August 2010Job Responsibilities:A. Managing Business Delivery & Results: To establish a framework to proactively review Work Practices to identify improvements in productivity, quality, service levels and client satisfaction. • To regularly review the Team Activities for ensuring the usage of most effective and cost efficient approach for providing customer service and meeting contractual obligations. B. Process Quality: Mapping client’s requirements and coordinating in developing processes in line with the guidelines specified by the client. • Responsible for process improvement initiatives through system changes, process re alignment/ redefining & efficiency management• C. Cost Control:• To be cost conscious and ensure resource managed as efficiently as possible, maximizing opportunities to reduce cost. • Maintaining Minimum billable FTE’s• D. Communication and Reviews:• Build and maintain highly effective relationships and communication channels with both internal and external customers through regular 1:1 meetings, conference calls and emails• E. People Management:• To recruit, plan and manage the deployment of resources within the team in order to maintain a skilled and effective workforce for meeting contractual obligations• Development of spirit of excellence through consistent mentoring to enhance performance deliveries and maximizes staff retention.• F. Managing Team Aspirations• Ensure that the Rewards & Recognition Program is supported and success celebrated• Support the HR Staff in Training & Development process: Leading the training modules and helping in smooth transitioning of the process.• Conduct periodic Skip Reviews and ensure timely closure and communication on concerns raised G. ISO and COPC Adherence • Have been an Internal Auditor for ISO 9001:2000. • Maintaining and keeping track of all ISO and COPC related documents for Audits



Bharti Airtel Services

• Telecommunications
• 700 & Above Employee

• Assistant Manager

  • Jun 2006 - Jan 2009

  Reporting to: DGM (Customer Service Delivery) Job Responsibilities:•Achieving targets for up-sell. •Ensured adherence to the National Up-sell process & devised up-sell campaigns in coordination with Retention and Marketing. •Lead a team of 50 agents for Up-selling Value Added Products, Usage & Revenue Products through Outbound Call Centers & Vendors.•Upgraded customers at threshold in current segment to higher segment; e.g. customer in Gold Segment to Platinum Segment. •Supported lead generation to enable high value acquisition from Competition by offering New Products to customers.•Analyzing recharge trends and providing inputs to Marketing Team for New Product Development.•Service up-selling with a view to improve customer experience and impact cost of service delivery. •Supported prepaid Grace Management Campaigns

• Senior Executive

  • Aug 2004 - Jun 2006

  Customer Service Delivery) Reporting to: Senior Manager (Customer Service Delivery) Job Responsibilities: Handled Prepaid VOCs & NPD (New Product Development)•Handling Customer Satisfaction Measurement Matrix (CSMM) for organization through IMRB.•Analyzing scores & working on improvement of the same along with the process owners.•Working on VOC through various sources –voice calls data, out calls, walk-ins etc.•Providing regular inputs to management on New Product Development based on VOC.•Handling Process Audits for Prepaid processes like call center (Voice/Non-Voice) out calling (Grace/VAS up selling), IVR (Call Center, Marketing)•Closely working with Marketing Team to ensure delightful service experience by customer.•Competition Study on quarterly basis



Bajaj Electrical limited

• Customer Service Executive

  • Jun 2003 - Jul 2004

  • Providing Back Office Sales Support.• Planning Schemes & Sales Targets for Channel Partners.• Bank reconciliation of accounts & outstanding of Dealers on Daily basis.• Managing problems of dealers and distributors related to accounts and materials. • Coordinating with Area Mangers for allocation of Budget in different Schemes, Exhibitions, Training Programmes etc. • Providing Back Office Sales Support.• Planning Schemes & Sales Targets for Channel Partners.• Bank reconciliation of accounts & outstanding of Dealers on Daily basis.• Managing problems of dealers and distributors related to accounts and materials. • Coordinating with Area Mangers for allocation of Budget in different Schemes, Exhibitions, Training Programmes etc.



L.G.Electronics

• Customer Care Officer

  • Apr 2001 - May 2003

  • Co-coordinating with five Authorized Service Center all over Eastern UP for after Sales Service.• Working on ERP package for Online Billing.• Coordinating with Branch Manager for the Distribution of Sales Targets among Area Managers.• Coordinating with the Logistics Department for Updating the Stock Report.• Interacting with Dealers all over Eastern UP regarding the Sale of Products. • Co-coordinating with five Authorized Service Center all over Eastern UP for after Sales Service.• Working on ERP package for Online Billing.• Coordinating with Branch Manager for the Distribution of Sales Targets among Area Managers.• Coordinating with the Logistics Department for Updating the Stock Report.• Interacting with Dealers all over Eastern UP regarding the Sale of Products.