Experience

mydigitalnomads

• Cyprus
• Outsourcing/Offshoring
• 1 - 100 Employee

• Strategic Advisor

  • Sep 2022 - Present

  Cyprus (Remote - Obviously) MDN is a 'remote-only', global, business working with talent all over the world and providing outsourced solutions to its clients. Since I Joined MDN in 2022 the company has expanded rapidly and moved in to 19 locations, handling multiple projects in industries from Banking, Sustainably and Investments and is continuing to grow. With a clear vision and strategy we have created a great environment with a team delivering exceptional results in a "remote-only" team. Our eNPS and… Show more MDN is a 'remote-only', global, business working with talent all over the world and providing outsourced solutions to its clients. Since I Joined MDN in 2022 the company has expanded rapidly and moved in to 19 locations, handling multiple projects in industries from Banking, Sustainably and Investments and is continuing to grow. With a clear vision and strategy we have created a great environment with a team delivering exceptional results in a "remote-only" team. Our eNPS and NPS scores are 'Excellent' and we are only just beginning. Show less



G-Sharp Consulting

• Information Technology & Services

• Strategic Advisor

  • Sep 2022 - Present

  Global As a seasoned Strategic Advisor, I bring a wealth of expertise and a proven track record in improving business operations and organization. My background in operational excellence, process improvement, and organizational design has allowed me to help organizations streamline their processes, enhance their efficiency, and achieve their goals.



Open Data Security

• Spain
• Technology, Information and Internet
• 1 - 100 Employee

• Chief Executive Officer

  • Feb 2016 - Present

  Canary Islands As the CEO of a cybersecurity consultancy, I am tasked with providing strategic direction and leadership to the company. My responsibilities include ensuring the overall performance of the business, such as financial stability, client satisfaction, and growth as well as developing and implementing strategies to maintain the company's competitiveness and deliver high-quality services to clients.



Unspecified Internet Company

• Chief Operations Officer (COO)

  • Jul 2014 - Oct 2022

  Canary Islands As the Chief Operations Officer (COO) at an industry-leading Internet Company for over eight years, I was at the forefront of maximizing revenues from various web-based businesses across different sectors. Reporting directly to the board and shareholders, I orchestrated a customer-centric culture, streamlined processes, and managed a vibrant leadership team, enhancing the company's technology profile and customer solutions. I integrated operational and technical teams, ensuring our… Show more As the Chief Operations Officer (COO) at an industry-leading Internet Company for over eight years, I was at the forefront of maximizing revenues from various web-based businesses across different sectors. Reporting directly to the board and shareholders, I orchestrated a customer-centric culture, streamlined processes, and managed a vibrant leadership team, enhancing the company's technology profile and customer solutions. I integrated operational and technical teams, ensuring our business operated as a unified unit, and drove improvements in P&L performance, sales, and operational delivery.

• Operations Manager

  • Sep 2011 - Jun 2014

  United Kingdom As an Operations Manager, my role encompassed managing all aspects of day-to-day business operations. I was instrumental in enhancing financial performance, talent acquisition, leading and developing staff, implementing business processes, and optimizing service levels. My responsibilities spanned from setting revenue objectives to driving marketing strategies, analyzing company figures for increased profitability, and managing various departments. In collaboration with external… Show more As an Operations Manager, my role encompassed managing all aspects of day-to-day business operations. I was instrumental in enhancing financial performance, talent acquisition, leading and developing staff, implementing business processes, and optimizing service levels. My responsibilities spanned from setting revenue objectives to driving marketing strategies, analyzing company figures for increased profitability, and managing various departments. In collaboration with external partners like accountants and marketing agencies, I ensured all business areas operated at peak potential. Ensuring compliance with the correct company/legal framework, I took charge of delivering top-notch service via the company's multi-channel contact center. My role demanded strong analytical abilities to safeguard the company's multi-million pound turnover while producing consistent improvements. With a robust technical acumen, exceptional people management skills, and an in-depth understanding of business finance, I successfully navigated the complexities of an Internet-based business.



Atalaya Abogados

• Spain
• Law Practice
• 1 - 100 Employee

• Chief Executive Officer and Administrator

  • Jan 2019 - May 2022

  Santa Cruz De Tenerife Area, Spain



Open Digital - Agencia de Marketitng

• Spain
• Advertising Services
• 1 - 100 Employee

• Chief Executive Officer and Administrator

  • Jan 2019 - May 2022

  Santa Cruz De Tenerife Area, Spain



Moneysupermarket Group

• United Kingdom
• Software Development
• 400 - 500 Employee

• Manager: Customer Services and Home Service Sales

  • Feb 2004 - Aug 2011

  Ewloe Moneysupermarket.com is the UK’s number one comparison service comparing prices on financial and travel products. The business attracts over 120m visitors per year combining both online and offline services. • Responsible for multi-channel contact centre teams that provide sales and support services to moneysupermarket.com customers on an inbound and outbound basis. • Responsible for achieving and exceeding revenue targets across several business models through the day to day… Show more Moneysupermarket.com is the UK’s number one comparison service comparing prices on financial and travel products. The business attracts over 120m visitors per year combining both online and offline services. • Responsible for multi-channel contact centre teams that provide sales and support services to moneysupermarket.com customers on an inbound and outbound basis. • Responsible for achieving and exceeding revenue targets across several business models through the day to day management of contact centre coaches and agents. • Responsible for achieving and exceeding call centre KPI’s including conversion rates, handling times, customer satisfaction and compliance adherence within my teams. • Responsible for staff development, quality control and compliance across several contact centre units. • Tasked with identifying new opportunities for additional revenue and service enhancements within both current business units and new contact centre ventures. • Responsible for the entire complaint management process within the business including responding to regulated and non-regulated complaints from customers and regulators, both verbal and written. Previous business areas managed include loans (sales), debt solutions (sales), motor insurance (sales and service) and broadband (sales and service). Show less



Global Travel Group

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Sales Consultant

  • May 2003 - Feb 2004



Virgin Media

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Retentions Advisor (sales and service)

  • May 2002 - Mar 2003



Vodafone Business

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Technical Faults Analyst (Service)

  • Aug 2001 - May 2002



Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Departmental Manager

  • Oct 1998 - Aug 2001