Gareth Morgan

Technical Operations Manager at Qbit Computers
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Contact Information
us****@****om
(386) 825-5501
Location
Perth, Western Australia, Australia, AU
Languages
  • English Native or bilingual proficiency

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Credentials

  • VMware Certified Professional - Data Center Virtualization 2020
    VMware
    Oct, 2020
    - Sep, 2024
  • Exam 698: Installing and Configuring Windows 10
    Microsoft
    Aug, 2018
    - Sep, 2024
  • MCSA: Windows 10 - Certified 2018
    Microsoft
    Aug, 2018
    - Sep, 2024
  • DCNP - Security
    D-Link Australia
    Mar, 2019
    - Sep, 2024
  • Network Security Basic Administration
    SonicWALL Solutions
    Dec, 2017
    - Sep, 2024
  • 3CX Advanced Certified Engineer v15
    3CX
  • MCSE
    Microsoft

Experience

  • Qbit Computers
    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Technical Operations Manager
      • Jul 2023 - Present
  • First Focus IT
    • Australia
    • Information Technology and Services
    • 1 - 100 Employee
    • Technical Account Manager
      • Jan 2022 - Jul 2023

    • Support Engineer
      • Jul 2021 - Jan 2022

    • Information Technology Project Engineer
      • Feb 2021 - Jul 2021

      - IT Project Scoping- Solution Design- Cloud Migrations- Level 3 Support- IT Infrastructure Upgrades and Migrations- Internal IT Infrastructure Lead- Hosted Environment Infrastructure Lead

    • Systems Engineer
      • Feb 2016 - Feb 2021

      - MSP IT Support- IT Infrastructure Projects- VOIP support and project implementations- Internal IT support

  • Jasco Enterprise Communication
    • Senior Support Technician
      • Jul 2011 - Jan 2016

       Server support for soft PBX systems.  Support for Avaya (Nortel) Voice/Data equipment.  Network support such as programming network switches/routers (Cisco, Extreme, Avaya)  Server support for soft PBX systems.  Support for Avaya (Nortel) Voice/Data equipment.  Network support such as programming network switches/routers (Cisco, Extreme, Avaya)

  • DRA Minerals
    • IT Technician
      • Feb 2011 - May 2011

      Responsible for supporting the IT infrastructure and users which includes Exchange 2010, SCCM, end user support. Responsible for supporting the IT infrastructure and users which includes Exchange 2010, SCCM, end user support.

  • International SOS
    • Singapore
    • Hospitals and Health Care
    • 700 & Above Employee
    • Infrastructure Manager
      • Feb 2010 - Feb 2011

       Managed the IT Infrastructure (Network/Server/Telecoms) for the Northern Europe region (NEU) which included 100+ servers located in London and Reading DR Site. Managed and lead 2 Senior Infrastructure Engineers. Ensured servers were running to required SLA’s. Ensured backups were running to appropriate standards. Ensure real-time replication of critical systems to backup disaster recovery site. Ensured 24/7 availability of systems and services for the emergency alarm center. Ensured documentation was accurate and up to date. Show less

    • Infrastructure Engineer
      • Sep 2002 - Jan 2010

       Supported and administered the IT infrastructure within the company. Provided support for various remote sites. PABX maintenance and troubleshooting. Working with Corporate IT team on new projects and any technical upgrades or changes that need to be made. Included travel to remote IntSOS sites in Namibia, Nigeria, Angola and Madagascar to connect sites to MPLS and to carry out varies projects. 24 hour rotational standby for any call center critical issues that may arise after business hours. Promoted to Network and Infrastructure Supervisor supervised 5 other IT Support Administrators in Department. In charge of all call center related configurations and changes using Contact Center 6 Server to create call routing scripts and setting up of IVR messaging on CallPilot IVR system. I was the IT project lead for Johannesburg office during the global rollout of Magellan case management system now used in all major IntlSOS alarm centers around the world. Show less

  • Titan 5
    • Medical Equipment Manufacturing
    • IT Support Engineer
      • 2000 - 2002

      General IT Support General IT Support

Education

  • Wordsworth High School
    Senior Certificate
    1994 - 1998

Community

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