Gareth and I worked together at Shaw for several years. In his role as Customer Care Support Representative, he was responsible for supporting a national team of over 700 front line agents by answering product, process and judgement related questions for every facet of our customer care business. His ability to learn, retain and teach new information is outstanding. Gareth quickly because the SME I came to rely on the most for all customer account questions. He was quick to offer support and suggestions, and often sought and applied feedback to develop himself. Gareth was able to thrive in an environment with much change and ambiguity, and faced challenges head on with passion and integrity. Gareth was often responsible for being the first leader on site every morning in our branch, and was reliable and dependable at all times.

Gareth and I worked together at Shaw for several years. In his role as Customer Care Support Representative, he was responsible for supporting a national team of over 700 front line agents by answering product, process and judgement related questions for every facet of our customer care business. His ability to learn, retain and teach new information is outstanding. Gareth quickly because the SME I came to rely on the most for all customer account questions. He was quick to offer support and suggestions, and often sought and applied feedback to develop himself. Gareth was able to thrive in an environment with much change and ambiguity, and faced challenges head on with passion and integrity. Gareth was often responsible for being the first leader on site every morning in our branch, and was reliable and dependable at all times.

Gareth and I worked together at Shaw for several years. In his role as Customer Care Support Representative, he was responsible for supporting a national team of over 700 front line agents by answering product, process and judgement related questions for every facet of our customer care business. His ability to learn, retain and teach new information is outstanding. Gareth quickly because the SME I came to rely on the most for all customer account questions. He was quick to offer support and suggestions, and often sought and applied feedback to develop himself. Gareth was able to thrive in an environment with much change and ambiguity, and faced challenges head on with passion and integrity. Gareth was often responsible for being the first leader on site every morning in our branch, and was reliable and dependable at all times.