• Aug 2022 - Present

As the Director, Operations Support within the Market Performance and Engagement (MPE Group) branch of ASQA, I am responsible for ensuring that the MPE Group has the necessary tools and capability to support operational and regulatory outcomes that are underpinned by best practice regulation. This includes:• Developing and continuously improving guidance material, tools and procedures to support consistency in regulatory operations.• Identifying and providing regulatory training and induction programs.• Measuring the quality and consistency of regulatory outcomes achieved by the MPE Group through the Quality Assurance Framework.• Monitoring and reporting on the performance of the MPE Group, against statutory timeframes and the ASQA Service Standards. Show less

• Jul 2021 - Aug 2022

I joined ASQA as Assistant Director, Strategic Operations and was responsible for several continuous improvement projects, as well as implementing new functions, and reporting to support ASQA’s regulatory practices and processes. I utilise my advanced training in Agile, Scrum, Kanban and Lean Methodologies to perform Project Management, Business Analysis and support across the entire Group.

Manager, Planning and Performance

• Feb 2018 - Jul 2021

Leading the development and delivery of AGD’s Strategic and Business Planning, Business Continuity Planning and KPI reporting. Knowledge and application of business process improvement (BPI) practices, initiating process change. Building organisational capability for continuous improvement by delivering BPI programs, workshops, tools, resources and methodologies. I also provide business analysis and building performance reporting dashboards on operational KPIs, HR and Financial data. Show less

Change Manager

• Sep 2019 - Mar 2020

Working within Sweat’s Project Management Office, I was responsible for developing and managing the execution of change strategies to ensure Sweat navigates and maintains a positive focus in an ever changing environment. Working within Sweat’s Project Management Office, I was responsible for developing and managing the execution of change strategies to ensure Sweat navigates and maintains a positive focus in an ever changing environment.

Business Process Improvement Project Officer

• Apr 2017 - Feb 2018

I worked as a Business Process Improvement (BPI) Project Officer within the Strategic Planning & Business Operations group of the Attorney-General’s Department (AGD). I coordinating a number of projects for the team, which requires me to review, analyse and process information from a number of different sources. Some of the projects include: • coordinating the move of AGD Business Planning into a SharePoint environment • transitioning project management documentation such as project standards, procedures, guidelines, templates and tools into SharePoint • analysing and converting forms into online forms, using software such as iApply • reviewing other processes and procedures for use in an online environment. I also supported the AGD Business Process Improvement program by assisting in: • The development of materials for use in the BPI and other workshops • Delivery of training and support • Conducting BPI projects and providing advice. I completed a Yellow Belt in Lean Six Sigma and am looking to continue to build on my knowledge in this area. Show less

• Oct 2016 - Apr 2017

I provide a comprehensive human resource management advice and consultancy service to a number of business units within the Attorney General's Department (AGD). I develop and implement new HR policies and procedures and review existing policies for effectiveness. Currently, I am undertaking duties which require me to review, consult, develop and lead the standardisation of internal HR processes for excess employee management. This includes considering Business Process Improvement, reviewing the HR Service Delivery Model and injury management similarities etc. This also encompasses:• Developing excess employee reporting solutions for HR team, Director HR, Executive Management Group and the Chief Executive• Drive the improved functionality and practical application of excess employee managementI am also currently involved with the AGD's White Ribbon project and many other projects and HR related tasks. Show less

• Aug 2015 - Oct 2016

As an Assistant HR Business Partner my role is to provide support, assist with HR related tasks and give advice to Business Managers. As well as supporting the HR business partners, a critical role of my position is liaising with a number of key stakeholders. My day to day duties include;• Contributing with development and review of HR policies and procedures and work with the Business Partners to integrate business units workforce plans into a strategic Departmental plan• Support with some critical recruitments whilst providing advice to Business Units on recruitment matters. • Classify Job and Person Specifications and write the J&Ps. Maintaining the database for succession planning or talent management and assist with coordination of employee surveys. • Research information and prepare draft documentation to assist HR Business Partners with complex matters. Business Partners develop change plans for restructures. All whilst working in a highly dynamic yet critical Department within the South Australian Government. Show less

Earned Income Intervention

• Oct 2014 - Aug 2015

Reviewing and investigating compliance of Centrelink clients, data matching tax records. Customer service - written and verbal communication, assistance with reporting and self-service education. Reviewing and investigating compliance of Centrelink clients, data matching tax records. Customer service - written and verbal communication, assistance with reporting and self-service education.

Customer Service

• Jul 2012 - Jan 2015

Retail Sales Retail Sales

Warehouse Officer / HR Administration

• Jul 2013 - Nov 2014

Warehouse activities such as order picking, packing and dispatch, receiving and stock takes. HR administration includes developing at set of Safe Operating Procedures for the warehouse. Organising a company wide performance management review and set of procedures. Warehouse activities such as order picking, packing and dispatch, receiving and stock takes. HR administration includes developing at set of Safe Operating Procedures for the warehouse. Organising a company wide performance management review and set of procedures.

Recruitment Consultant

• Feb 2012 - Jun 2012

Recruitment Consultant Business Development Negotiating employee contracts Recruitment Consultant Business Development Negotiating employee contracts

Customer Service

• Apr 2009 - Mar 2012