Product Owner

• May 2023 - Present

• Feb 2021 - May 2023

• Sep 2020 - Feb 2021

• Feb 2017 - Jul 2020

Led entire operations such as strategy and delivering of gambling, regulatory compliance, anti-money laundering, risk management, trading decisions, security fraud and payments; secured c. £700K yearly trading profit. As a daily duty, I supervised a team of 20, oversaw recruitment, training, and professional development of staff. To harmonise workflow, I acted as first point of contact for staff and customer queries. For overall business development, I introduced procedures/processes, including customer risk analysis, customer grading system, trading policy, customer service fundamentals and best practice/policies manual.Key Contributions for this role: Managed all heads of business, including compliance, HR, trading, product development, payroll and marketing for overall organisational development. Performed duties seven days a week from seven am to midnight supporting for all aspects such as Bet acceptance/queries, Pay out authorisation, technical support for tills, TV’s, CCTV, and alarm systems, and all issues from minor cash shortages to frauds. Devised plans and launched two units within China towns of Manchester and London. Managed company accounts and supplier invoices while maintaining trading figures in company; shared reports with director. Payroll: Obtained and analysed all Payroll data, oversaw staff rotas to ensure adherence with optimum workings hours, and approved/scheduled staff holidays. Marketing: Presented shop promotional ideas, interacted with external designer to form art work, produced promotional briefer for staff, drafted all retail terms and conditions, and crafted post-promotion reports. Promoted from betting shop staff to operations manager within just three years for delivering exceptional performance. Show less

• Feb 2017 - Jul 2020

Headed trading decisions, dealt with liabilities, formed plans for Hedging and Bet acceptance, and steered operations independently. I managed pay out authorisation and monitored movements of odds. To ensure operational efficiency, I administered entire business matters effectively and rectified variances by using subject matter expertise. Main accomplishments for job are: Decreased costs by 50% through execution of new hedging strategy. Received recognition by showing outstanding performance throughout tenure. Conducted customer risk analysis, performed customer profiling to assess long term profitability, and graded new/existing customers. Oversaw internal security and implemented risk management procedures. Show less

• Jan 2017 - Jul 2020

Assessed regulatory requirements for company to comply with Licence conditions and codes of practice and UK gambling commission guidelines / regulations. For revamping processes, I analysed existing regulations to implement new governance standards. I acquired all self-exclusions through multi operator self-exclusion scheme; distributed to shops and eliminated expired self-exclusions. To ensure rule of governance, I built key policies that formed compliance manual such as responsible gambling responsibilities, Potential indicators of problem gambling, customer interaction process, and interaction escalation process.Notable achievements here: Data Protection Officer: Enforced company data protection strategy while maintaining compliance with GDPR. Redesigned existing responsible gambling policy and enhanced module volume from three pages to 12. Established techniques based on personal hands on experience; gained positive results from staff for setting robust policies. Represented company at UKGC workshops and Gambling industry compliance seminars. Organised new training program covering all areas, including regulatory requirements, general sports, betting knowledge, in house procedures, social responsibility, responsible gambling and interactions. Crafted reading material, question and answer test paper containing 70 questions; continued to conduct tests until achievement of 90% paper pass rate. Anti-money laundering and Know your customer: Managed overall new and existing customer activities and carried out KYC checks. Drafted key modules from scratch to form company compliance policies. Recommended, created, and led company's entire regulatory approach. Show less

• Jun 2015 - Jan 2017

• Nov 2014 - Jun 2015

• Aug 2014 - Nov 2014

• Nov 2013 - Aug 2014

Assistant Manager

• Jan 2011 - Aug 2013

Bar Manager

• Jan 2009 - Jan 2011

Assistant Bar Manager

• Jan 2007 - Jan 2009

Bar Staff

• Jun 2005 - Jan 2007