Gareth Noon

Head of Customer Service - EMEA at Axiell Group
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Contact Information
us****@****om
(386) 825-5501
Location
Nottingham, England, United Kingdom, UK
Skills

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Experience

  • Axiell Group
    • Sweden
    • Software Development
    • 100 - 200 Employee
    • Head of Customer Service - EMEA
      • May 2022 - Present

  • Axiell UK
    • United Kingdom
    • Information Technology & Services
    • 1 - 100 Employee
    • Customer Service Manager
      • Mar 2018 - May 2022

    • Service Delivery Manager
      • Apr 2014 - Feb 2018

      Responsible for the active day to day management of the London Libraries Consortium (LLC) account which currently consists of 18 of the 32 London boroughs.Managing all aspects of Service Delivery at an operational and strategic level to the LLC and working with the consortium to establish more efficient and effective work practices.

    • Service Request Manager
      • Jun 2013 - Mar 2014

      By early 2013 over 50% of Axiell's UK customers had a Managed Service of some description. Following this growth the Managed Services team was merged with the application support team. Gareth took up the role of Service Request Manager within the new team structure and is responsible for managing the service request process within the newly formed Service Delivery team.

    • Managed Services Team Leader
      • Mar 2010 - Jun 2013

      Responsible for all aspects of Axiell Managed Service Delivery to customers. A team leader with over ten years of experience in IT service delivery, Gareth joined Axiell in 2002. Gareth is able to communicate at all levels and has a good understanding of customer’s requirements and working practices. He leads a team of dedicated specialists who are focused on excellent service delivery adhering to all aspects of change management. Experienced in change control, performance management and monitoring he is responsible for adherence to Service Levels Agreements and acts as the point of escalation for Managed Services customers.Gareth Initially worked on the Service desk before moving to the Facilities Management team in February 2006. Following growth in the area, Facilities Management later became the Managed Services team of which Gareth became Team Leader of in March 2010. Show less

  • Axiell Ltd
    • System Administrator
      • Feb 2006 - Feb 2010

Education

  • The Nottingham Trent University
    Computer Studies, Information Technology
    1998 - 2001

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