Experience

TapGoods

• United States
• Events Services
• 1 - 100 Employee

• Director of Product Management (Senior Product Manager)

  • May 2021 - Jul 2021

  • Trained and mentored product team on best practices of Agile and Scrum. • Met with client services, sales, and design team to define new feature requirements and build roadmap. • Internal business analysis to identify areas of repetition of tools and reduction of cost. • Researched and onboarded 3rd party companies and resources.



Temenos

• Switzerland
• Software Development
• 700 & Above Employee

• Senior Product Manager

  • Sep 2019 - May 2021

  Portland, Oregon After starting at Pivotus Ventures in June 2018, we were acquired by Kony, inc in October 2018. Kony is now part of Temenos. • Grew revenue of product by 28% QoQ by mapping new features as solutions to meet business goals. • Grew client usage by 177% over 2020 by assisting clients with strategic planning and marketing • Reduced customer on-boarding time by 75% by restructuring the product implementation and pricing structure to adjust to the market needs during the Covid-19… Show more After starting at Pivotus Ventures in June 2018, we were acquired by Kony, inc in October 2018. Kony is now part of Temenos. • Grew revenue of product by 28% QoQ by mapping new features as solutions to meet business goals. • Grew client usage by 177% over 2020 by assisting clients with strategic planning and marketing • Reduced customer on-boarding time by 75% by restructuring the product implementation and pricing structure to adjust to the market needs during the Covid-19 pandemic. • Executed product strategy, product development, and leadership to the broader function that includes road-map planning, Pricing strategy, UX Design, Wire-frames, Market research analysis. • Coordinate with executive-level external stakeholders to understand pain points, business objectives, and success metrics of the product. • Create as well as communicating product vision and priorities to both internal and external stakeholders. • Structured Go to Market planning and execution. • Lead development of new features from concept to growth through the entire product development life cycle - from research to ideation and prototyping to measuring and iteration. • Collaborate with a cross-functional team of engineering design, product marketing, and research to build the ideal user experience.

• Product Manager/ QA Manager, Engage

  • Oct 2018 - Sep 2019

  • Grew revenue by 32% by leading research, testing, metric analysis, data insights, and experimentation. • Develop features from concept to growth through product development life cycle • Design and write user acceptance testing plan • Represent QA during feature story writing and refinement • Lead QA triage meeting • Training and development for onboarding customer • Assist in automation testing requirements • Responsible for product strategy, product development, and… Show more • Grew revenue by 32% by leading research, testing, metric analysis, data insights, and experimentation. • Develop features from concept to growth through product development life cycle • Design and write user acceptance testing plan • Represent QA during feature story writing and refinement • Lead QA triage meeting • Training and development for onboarding customer • Assist in automation testing requirements • Responsible for product strategy, product development, and leadership to the broader function that includes road-map planning, Pricing strategy, UX Design, Wire-frames, Market research analysis, and Story writing.

• Software QA Engineer / Product Lead, Pivotus Engage

  • Jun 2018 - Oct 2018

  Portland, Oregon • Successfully launched Enterprise product from BETA stage • Lead team to a reduction in production issues by 85% • Design and write user acceptance testing • Feature story writing and Grooming • Lead QA triage meeting • New feature design and research • Ad-Hoc and implementation of automation testing using Selenium Appium and Jmeter • Training and development for onboarding customers • Assist in automation testing requirements.



Umpqua Bank

• United States
• Banking
• 700 & Above Employee

• Digital Client Advisor/ QA engineer for Umpqua Go-To/Engage

  • Jan 2017 - May 2018

  Portland, Oregon Area - Assisted in project development and launch for Umpqua Go-To - Defining and analyzing project success metrics - Design and implement test plans and strategies for the bank - Communicating critical insights to project stakeholders to measure its project hypothesis and success - End user testing and analysis - Collaborate with institutions in 2 other countries to share project insights - Product and technology development support - Client account management

• Lead Universal Banker

  • Dec 2014 - Dec 2016

  Portland, Oregon Area



Wells Fargo

• United States
• Financial Services
• 700 & Above Employee

• Private Banker

  • Jun 2014 - Dec 2014

  raleigh hills oregon Client portfolio management

• Lincensed Business Banker 2

  • Jul 2013 - Jun 2014

  Portland, Oregon Area Business advisor for small business Business and commercial loans Analyze Business financials Meeting with small business owners to see where I can help them their business grow.

• Personal Banker

  • Oct 2012 - Jul 2013

  Portland, Oregon Helping clients reach their financial goals Consumer lending Outbound calls -#2 sales production in Oregon region -1.5 million in monthly average loan volume -Peer recognized service excellence award -Shared success award



GUESS?, Inc.

• United States
• Construction

• Co-manager

  • Jan 2011 - Oct 2012

  Woodburn, Oregon


Eddie Bauer
• United States
• Retail
• 700 & Above Employee
• Store manager

  • Jun 2010 - Dec 2010

Famous Footwear
• Retail
• 700 & Above Employee
• Store manager

  • Jan 2009 - Jun 2010


Finish Line

• United States
• Retail
• 400 - 500 Employee

• Store manager

  • Jan 2004 - Jan 2009

  4 stores on the west coast



Center for Animal Research and Education (CARE)

• United States
• Philanthropic Fundraising Services
• 1 - 100 Employee

• Animal Caretaker and handler

  • Jan 2002 - Aug 2003

  Bridgeport, Texas, United States