Experience

Ditchley Foundation
• United Kingdom
• International Affairs
• 1 - 100 Employee
• House Operations Manager

  • Apr 2021 - Present


BLENHEIM PALACE HERITAGE FOUNDATION

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Events and Hospitality Manager

  • Aug 2020 - Apr 2021

  Lead Events, Palace Hospitality, and all VIP experiences to develop the Blenheim Palace offer and drive commercial revenues.Manage Event and Hospitality team members to plan, execute and evaluate events.Responsible for the Event Management Plans and Traffic Management Plans, communicating all event plans to the SAG.Lead Hospitality Team to plan the hospitality events in the Palace and other spaces to achieve the budgeted revenue targets.Operational lead for Christmas at Blenheim, including Market, Trail, car parking and ticketing. Operational lead for Community link events- events with Woodstock and other associated towns. Show less

• Head of Visitor Services

  • Dec 2018 - Jul 2020

• Visitor Services Manager

  • Jun 2015 - Dec 2018



English Heritage

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Property Manager

  • Jul 2014 - May 2015

  Main Purpose of Job Holistic stewardship, leadership and management of Bolsover Castle. To be a key representative of the National Collections Group within the territory, overseeing and co- ordinating the effective delivery of the new NCG strategy, at Bolsover Castle. A clear focus on increasing the financial contribution generated through the historic property element of the national collection, and the all round management of the property to an exemplary standard. Main Purpose of Job Holistic stewardship, leadership and management of Bolsover Castle. To be a key representative of the National Collections Group within the territory, overseeing and co- ordinating the effective delivery of the new NCG strategy, at Bolsover Castle. A clear focus on increasing the financial contribution generated through the historic property element of the national collection, and the all round management of the property to an exemplary standard.



National Trust

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Visitor Services Manager / Visitor Experience Manager

  • Sep 2008 - Jun 2014

  Customer Care & Communications- To manage direct reporting staff and volunteers to ensure a high standard of visitor welcome and customer care. Ensure that all signage, reception points and information leaflets are effective, accurate and displayed to a high standard of presentation. To act as a champion for customer care across the property. Events & Marketing- To develop a range of property-wide events including drop in activities for families at weekends and in holidays to broaden the appeal of the property. Be responsible for the effective marketing of the events programme & the property. Prepare and implement a marketing plan to ensure excellent media coverage. Learning & Interpretation- To maximise the learning programme of the property & to deliver a consistently high quality education service to all visiting education groups. To manage the interpretation team to provide a regular programme of engagement activities to a high standard. Financial Management- To compile and monitor visitor and income statistics to meet targets. To identify the challenges and opportunities to improve performance of visitor numbers and visitor experience at the property. Maximise income generated from all events, engagement and member recruitment. Leadership & Management- To recruit and train staff & volunteers. Create and maintain a work environment which fosters individual commitment, enthusiasm and confidence, ensuring effective teamwork and communication. Embed a culture of continuous learning and development. Health & Safety, Fire & Security- On a rota assist with the end of day property closure procedure. To prepare and monitor risk assessments for visitor-related activities. To be a key representative member of staff and part of the emergency support team for Berrington Hall. Contribute to maintaining a safe working environment for staff and volunteers and act as Duty Manager on a rota basis. Show less


Endsleigh Insurance Services Ltd
• Insurance Consultant

  • Apr 2007 - Aug 2008

The Natural World
• E-Learning Providers
• Manager

  • Sep 2003 - Mar 2007