Experience

Furrows Group

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Customer Care Advisor

  • Sep 2019 - Present



Broseley Fires Ltd

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Technical and Warranty Administrator

  • Jan 2007 - Sep 2019

  Working for a trade manufacturer of heating products, my role is to administer all technical enquiries. Serving both the trade and general public, my role is to provide first rate customer service in handling all enquiries including general product questions and complaints. Warranty processing is a key area and involves all aspects of customer care. This can be simple phone support on the products, arranging replacement goods and fitters or even product returns. Requiring a wealth of knowledge on building regulations as well as a sound understanding of how gas, electric and solid fuel products work. As well as the ability to diagnose faults and problems on entire heating systems, this role also involves dealing with disgruntled and often angry customers. General tasks also included maintains the company databases and leasing with other organisations to overcome problems. Project management, marketing and accounts knowledge also play a vital role. Show less



Universal Trade Frames Ltd

• Shrewsbury, United Kingdom

• Technical Sales Administrator

  • Jan 2000 - Dec 2006

  Responsible for processing orders for a bespoke window, door and conservatory manufacturer. This role included producing detailed work orders for the factory and managing a production schedule. As part of the order process jobs would need to be accurately costed and recorded onto the organisations software system. Apart from all the aspects of sales and ensuring the clients needs were met, the role covered all the technical aspects of manufacturing (strength and structural calculations as well as a myriad of hardware options and aesthetic details and understanding how they affect one another). This role included purchasing materials and goods as well as general project management to bring everything together to meet client deadlines. Show less



Regency Computers Ltd

• Shrewsbury

• Sales Advisor

  • Jan 1997 - Dec 1999

  Assisting and advising the general public on all aspects of personal computer sales. This role involved both traditional face to face sales skills as well as in-depth technical knowledge of computer hardware. The aim was to come up with a detailed hardware specification list in order for a bespoke computer to be built that met the customers needs. As well as preparing the works orders, quotes and invoices I would also be involved in the building of the computers and providing after sales support. Show less