Experience

Resolute Technology Solutions Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Workplace Technology Team Lead

  • Jan 2019 - Present

  Responsibilities • oversee a team of up to 14 technicians supporting 500+ users across multiple IT environments• delegate duties and tasks within the Workplace Technology team• review completed tasks to ascertain compliance with standards and SLAs• monitor all team members and provide necessary advice and guidance• coach all team members and motivate them to produce desired results• keep up with trends in the constantly evolving information technology industry• perform regular IT audit to discover areas of weaknesses and fortify them• work alongside other departments to achieve company goals and visions• provide solution to any complex IT related challenges in the organization• perform regular appraisal of team member’s performance and devise action plans to correct and improve any deficiencies • carry out in-depth research to reveal new and better methods of handling functions within the department• ensure that the company’s data and information are protected from unauthorized access• communicate with clients and customers about service levels, satisfaction and areas of improvement within the service• supervise repair and maintenance of all IT gadgets Show less

• Network Administrator/Senior Deskside Specialist

  • Mar 2016 - Jan 2019

  Responsibilities • oversee a team of eight deskside technicians supporting 500+ users across four different medium and multiple small businesses• manage users, computers, security groups, etc. in multiple Active Directory environments• manage users, groups, lists, etc. in multiple Office 365 environments • manage on premises 2007, 2010 and 2013 Exchange servers• manage and maintain servers running Windows Server 2008 R2 and 2012 R2• supervise offsite data backup procedures• assisted in an Office 365 migration for 200+ users• hardware and software procurement• hardware and software testing and deployment • testing and deployment of mobile device management software• imaging of desktops via Microsoft deployment toolkit Show less



Broadstreet Properties

• Canada
• Real Estate
• 200 - 300 Employee

• Enterprise Support Specialist

  • Sep 2011 - Jan 2016

  Responsibilities:  primary IT support for a regional team of 80 users  secondary IT support for 400+ users company wide  implemented and managed a door access system across 80 apartment buildings  oversaw a team to manage fob activations/deactivations for up to 10,000 tenants  installed, configured and troubleshot all electronics including but not limited to: desktop and laptop computers, tablets, all computer peripherals, cellular and voip phones, networking equipment, etc.  setup a small IT closet to house offsite backup servers for our head office  part of a team that implemented O365 company wide  managed Kaspersky Endpoint Security  managed users and workstations in active directory Show less



Parkland Regional Health Authority

• Hospitals and Health Care
• 1 - 100 Employee

• IT Project Coordinator - RISPACS Project

  • Sep 2010 - Nov 2010

  Responsibilities:  leading, setting up, organizing and troubleshooting online training classes  formatting, imaging and configuring 40 workstations in five different hospitals  coordinated a team that installed 40 workstations in five different hospitals  coordinated a team that installed 20 scanners and six network printers  created and maintained 300 user accounts in an active directory environment  worked alongside the local IT support team  troubleshooting and repairing all hardware and software issues related the project. Vista, XP and 7 workstations Show less



Shaw Communications

• Canada
• Telecommunications
• 700 & Above Employee

• Technical Support Representative - Residential/Commercial

  • Nov 2007 - Sep 2010

  Responsibilities:  leading focus groups and training classes  troubleshooting of customers internet connection issues  troubleshooting of all customers email issues  troubleshooting of customers television related issues  troubleshooting of customers digital phone related issues  approving or denying monetary credits based on individual situations  performing customer callbacks when necessary  escalating incident reports and compiling trends  authorizing and dispatching field technicians when needed Show less