Sr. Solution Engineer

• Mar 2022 - Present

Sr. Strategic Technical Account Manager

• Mar 2018 - Mar 2022

Collaborated with premium customers to resolve issues on their Online Communities and Social Web Platform. • Triage issues to resolve customers open tickets using Web 2.0 architecture, REST APIs, JSON, XML, debug logs, and traffic patterns. • Facilitate and lead actions with internal teams while maintaining consistent communication with customers. • Prepare and deliver operational metrics reporting as part of ongoing status reviews and provide a holistic view of cases. Collaborated with premium customers to resolve issues on their Online Communities and Social Web Platform. • Triage issues to resolve customers open tickets using Web 2.0 architecture, REST APIs, JSON, XML, debug logs, and traffic patterns. • Facilitate and lead actions with internal teams while maintaining consistent communication with customers. • Prepare and deliver operational metrics reporting as part of ongoing status reviews and provide a holistic view of cases.

Data Analyst

• Aug 2016 - Oct 2018

• Collaborate with sales and product managers to solve data needs.• Analyze data sets averaging 900 Million monthly active users from multiple sources using PIG and Impala for data stored in HDFS.• Obtain quantification of KPIs for our platform customers using MySQL and visualized them using Tableau.• Serve as sales resource to help collect and analyze data to produce streamlined metrics in order to drive customers’ decisions.

Senior Sales Engineer

• May 2014 - Aug 2016

• Focused on sales and technical efforts for Phunware’s Enterprise level SaaS mobile applications.• Acted as principal liaison bridging customers’ key objectives and successful product development by helping craft solutions for companies throughout a range of industries (retail, healthcare, residential, and shopping centers).• Provided location awareness expertise using beacons, vBLE, GPS, Wi-Fi, and network location to support testing and implementation.• Developed and led pilots and projects to successful completion. • Procured continuous implementation and improvement support post-sales, including integrating our platform SDKs and APIs.Example Client Portfolio: WWE, Kohl's, Cabela's, Houston Methodist, Brickell City Center, Fort Lauderdale International. Show less

Senior Technical Sales Engineer

• Apr 2011 - May 2014

• Developed and led technical sales for enterprise level accounts using mobile commerce and location-based SaaS platforms. • Supported sales team by providing technical resources to develop accounts and close deals in person as well as via teleconference. • Worked closely with customers and internal teams to scope and estimate deliverables (RFIs, RFPs and sales collateral). • Primary contact for POC, pilot, and project development. • Provided customers with integration support for our "Localpoint" Android and iOS SDKs and APIs. Example Clients: Bed Bath & Beyond, Buy Buy Baby, HP, Toys R' Us. Show less

Engineering Sales Regional Manager

• Dec 2008 - Apr 2011

• Led sales efforts and day-to-day operations, including the hiring and managing of four sales associates, in the company’s first satellite branch in Mexico. • Provided expertise and solutions to customers’ automation needs to implement yields and quality efficiency improvements.• Responsibilities included product training, sales and account growth, as well as customer service and technical support in Mexico and South America.• Branch sales averaged an increase of 30% per year with annual sales exceeding 2.5 Million USD. Show less

Engineering Sales Manager

• Oct 2006 - Dec 2008

• Promoted to manager whose responsibilities included transferring operations to headquarters in Monterrey, as well as recruiting and training new hires. • Responsible for determining new area growth strategies, customer opportunities and needs, ongoing service improvements, and increasing sales growth within Mexico and South America.• Responsible for technical consulting and sales of Mexico's largest clientele base (Cd. Juarez). • Average sales increase of 30% per year.

Engineering Sales Consultant

• Aug 2005 - Oct 2006

• Sales consulting of automation equipment for manufacturing companies primarily in Mexico. • Consistently ranked in the top-tier of internal ranking.• Annual sales exceeded 800,000 USD.• Trained customers with educational seminars about our equipment and solutions.• Road Warrior - 70% of time traveling to Mexico and the United States.

Design Engineer Co-Op

• Jan 2001 - Aug 2002

• Designed integrated circuits used for cell phone power management. • Worked closely with product management in definition of product requirements to ensure designs met customer's expectations. • Designed, simulated and tested an LDO regulator. • Design work led to co-invention (US Patent: 20040256692 A1) "Composite Analog Power Transistor and Method for Making the Same." • Designed integrated circuits used for cell phone power management. • Worked closely with product management in definition of product requirements to ensure designs met customer's expectations. • Designed, simulated and tested an LDO regulator. • Design work led to co-invention (US Patent: 20040256692 A1) "Composite Analog Power Transistor and Method for Making the Same."

RF Engineering Co-Op

• Jan 2000 - Aug 2000

• Worked for Verizon ensuring wireless network was installed and functioning properly. • Visited cellular sites and tested facilities to insure they were within specifications. • Responsible for optimization and integration of CDMA across the Florida panhandle. • Troubleshot network by creating an audit software tool by using VBA. • Worked for Verizon ensuring wireless network was installed and functioning properly. • Visited cellular sites and tested facilities to insure they were within specifications. • Responsible for optimization and integration of CDMA across the Florida panhandle. • Troubleshot network by creating an audit software tool by using VBA.