Ganime Ilyaz

Customer Experience Team Lead at Crypto.com
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Contact Information
us****@****om
(386) 825-5501
Location
Sofia City صوفيا بلغاريا
Languages
  • English مستوى إجادة على المستوى المهني
  • Turkish إجادة اللغة الأم أو إجادة تامة
  • Spanish مستوى إجادة محدود

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Credentials

  • Certified Project Manager (CPM)
    PMA.bg - Project Management Academy

Experience

  • Crypto.com
    • Singapore
    • Financial Services
    • 700 & Above Employee
    • Customer Experience Team Lead
      • ‏يناير 2022 - - الحالي

  • Experian
    • Information Services
    • 700 & Above Employee
    • Senior Service Desk Analyst
      • ‏سبتمبر 2019 - - الحالي

      *Incident Management- creating,handling,tracking all tickets*Creating relationship with customers, steak holders, markets*Communicating with all internal people in the company*Organising meetings with client and markets*Providing licenses and 1st fixes*Report management *Incident Management- creating,handling,tracking all tickets*Creating relationship with customers, steak holders, markets*Communicating with all internal people in the company*Organising meetings with client and markets*Providing licenses and 1st fixes*Report management

  • Sutherland
    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Turkish and English speaking Customer care
      • ‏يناير 2018 - ‏سبتمبر 2019

  • Crossplatform digital
    • Customer Service Manager
      • ‏ديسمبر 2016 - ‏ديسمبر 2017

      *Organising Customer Support team - monitoring daily work, motivating the whole team, organising 1to1 meetings, weekly and monthly reviews*Monitor the implementation of KPI's and good communication within the team*Operational work*Creating comfortable atmosphere for everyone*Organising meetings with the clients for their feedback*Hiring new people, recruitment process *Organising Customer Support team - monitoring daily work, motivating the whole team, organising 1to1 meetings, weekly and monthly reviews*Monitor the implementation of KPI's and good communication within the team*Operational work*Creating comfortable atmosphere for everyone*Organising meetings with the clients for their feedback*Hiring new people, recruitment process

  • Publix EOOD
    • Customer Support Specialist with Turkish and English
      • ‏نوفمبر 2014 - ‏نوفمبر 2016

Education

  • Sofia University St. Kliment Ohridski
    Master's degree, Human Resources
    2007 - 2011
  • Project Managament Academy
    -
  • Sofia University St. Kliment Ohridski
    Bachelor's degree, Geography and Geography teacher
    -

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