Experience

SixSails
• United States
• Information Services
• 100 - 200 Employee
• Senior Operations Manager

  • Sep 2017 - Present

Aptara
• United States
• E-Learning Providers
• 700 & Above Employee
• Manager Operations

  • Feb 2016 - Sep 2017


Enterprise Growth Accelerator

• Operations

  • May 2010 - Feb 2016

   Managing multiple Direct Marketing (DM) campaigns simultaneously for all group companies.  Monitor delivery of campaign from beginning to end and optimizing as needed  Work closely with marketing teams across India, Philippines and US in order to understand their marketing strategy/ requirement and suggest them cost effective solutions.  Execute all DM campaigns within allocated budget.  Save marketing cost by ($5000- $10,000 quarterly) by working with multiple vendors across United States.  Maximizing cost saving by executing a single campaign partially with multiple vendors.  Setting up new vendors for large DM campaigns.  Manage and be accountable for billing reconciliation and reporting. Show less



ComartONE Premedia LTD

• India
• Graphic Design
• 1 - 100 Employee

• Service Delivery Manager

  • May 2007 - May 2010

   Directly responsible for meeting the assigned Clients service levels/goals/objectives  Plan, co-ordinate and manage activities of client operations.  Managing production team of (30 members), assesses their performance and conduct performance appraisals.  Device new processes, methods in order to meet client expectations  Capture and integrate common, authentic and service-oriented data relating to workflow systems, MIS, and Tracking systems etc.  Prepare effective operations/production plans in line with the targets and company vision.  Work closely with executive management (sales, marketing, operations) on long term strategies  Identify gaps and plan for growth within the department  Compliance with the policies and statutory audits (ISO etc.) requirements  Proactively monitor, analyze, and optimize processes  Engage in improving processes through reengineering, system checks, process automation  Review and report daily key operational variables  Develop back up and contingency plans.  Identify potential people issues amongst the team & resolve the same on a proactive basis.  Hold regular team meetings with Team Members to ensure that there is constant flow of information and knowledge dissemination –query logs, issue resolution.  Liaise with support functions – IT, Admin, Accounts, HR to solve any relevant issues.  Update all stakeholders on process performance and critical project/people issues  Work closely with the Directors to ensure the continued strategic development of the operations, infrastructure and processes which meet the requirements of goals. Show less


AQUENT Solution India Pvt Ltd.
• Layout Artist

  • May 2005 - May 2007