Experience

Zuari Infraworld India Limited
• India
• Real Estate
• 1 - 100 Employee
• Assistant Manager

  • Jan 2022 - Present


Reliance Jio Infocomm Ltd

• Enterprise Connectivity Lead

  • Dec 2018 - Jan 2020

  • Ensure sell out at SMB Accounts through EDSS (Enterprise DSS Team members). Drive Customer Market Share / Revenue Market Share of given Set of SMB Accounts. Manage EDSS (Enterprise DSS) and their productivity to ensure high sales throughput in SMB Category • Manage the end-to-end sales process and provide clear visibility on the pipeline to the leadership team. Analyze and identify how Jio can eliminate our client's Customer Support and lead generation challenges. Trusted advisor to the key accounts on all things conversation automation and drive efficiency. •Experienced in strategic planning, commercial structuring, account management & contract negotiation/closure.Business potential estimate, order forecast and budget estimate on monthly basis. Ensuring sales productivity through sales pipeline and delivering growth across entire service portfolio and offerings. Show less



Bharti Airtel Ltd

• 100 - 200 Employee

• Store Manager

  • May 2015 - Dec 2018

  • Develop store strategies to expand store traffic and optimize profitability. Ensure a consistent, quality store experience for customers: customer needs are met, complaints are resolved and service is quick and efficient• Maintain store staff job results by coaching, counseling, disciplining, planning, monitoring, and appraising job results. Maintain inventory levels of airtel assets - SIM cards, dongles, Wifi devices. Ensure adherence to pre-defined airtel SOPs to run store operations smoothly Show less

• Customer Relationship Management Manager

  • May 2013 - Apr 2015

  • Responsible to deliver services for SME and corporate business. Retention & Churn Control- To ensure churn to be below 1.5% on the total base. With the launch of the portability, ensure there is 100% retention of customer’s requesting to port out to competition. • Design and apply various methods and schemes to accomplish targets on a monthly quarterly and yearly basis. Ensuring Customer Management Scores are maintained at its bench. Benchmarked Customer Sat. Index score of 90% against 75-80% companywide• Recognized a potential customer base of 200 companies and managed to convert 60% to EFT/ SI mode of payments.Reduction on Bad Debt trending from an average high of 3.5% to 1.5% Show less



Vodafone

• United Kingdom
• Telecommunications
• 700 & Above Employee

• Corporate Account Manager

  • Feb 2010 - Apr 2013

  • Handling High ARPU Customers.Attending corporate escalations.Up selling of BB and Data Products.Post-paid activations, Activation & deactivation of services and rework on billing.Documentation audit with TRAI regulations. • Attending and maintaining proper records of all calls related to Complaints and inquiries.Recording and resolution of customer complaints within stipulated time. • Understanding the dispute, effectively escalate the same to concerned Department.Dispute resolution in specific time frame. Maintain good relation with existing clients. Show less



V Care Airtel Relationship Centre

• Administration Manager

  • Sep 2007 - Jan 2010

  • Supervising day-to-day operations of the administrative department and staff members.Developing, reviewing, and improving administrative systems, policies, and procedures.Ensuring office is stocked with necessary supplies and all equipment is working andproperly maintained. • Working with accounting and management team to set budgets, monitor spending, andprocessing other expenses.Planning, scheduling, and promoting office events, including meetings, conferences, interviews, orientations and training sessions. • Collecting, organizing, and storing information using computers and filing systems.Overseeing special projects and tracking progress towards company goals. Show less



Getit Infoservices, Yellow Pages Private Limited

• India
• Consumer Services
• 1 - 100 Employee

• Sales Executive

  • Feb 2005 - Aug 2007

  • Sell advertisement space for BSNL telephone directory, generate sales from small & medium scale enterprises, create a strategies and achieve sales targets set on. • Convince the retailers / dealers / wholesalers / resellers / manufacturers / individuals / etc., to be registered as a media marketplace seller/buyer on Get it Yellow pages as well website. • Negotiate/close deals and handle complaints or objections. Collaborate with team members to achieve better results. Gather feedback from customers or prospects and share with internal teams Show less