Experience

Css India Pvt Ltd.

• India
• Security and Investigations
• 1 - 100 Employee

• Operation cum Relationship Manager

  • Jun 2012 - Present

  Responsibilities: • Responsible for maintaining the corporate relations with the Clients on PAN India level for all the new business takeovers and existing takeovers (e.g. Caretaker & Housekeeping ATM sites). • Assisting the operation team in terms of coordinating for new business takeover which involves feasibility checking from location and reverting to customers. • Responsibility of coordination between the location team & clients for any service queries related new or existing business. • Frequently travelling to Pan India for promotions & maintaining the relations with our existing clients. • Setup of new Branch Offices on PAN India level with proper process setup. • Responsible for billing of communication and allied activity at the site and ensure cost efficiency for the same. • Preparation of monthly Operation MIS and report submission to management. • Prepare various other reports & Presentations (like Cost Control, Shortage, drawbacks & loopholes etc...) as the specification / requirement by the Top–Management level. • Leading as an M-Audit Manager with 6 executives of mAudit team in mAudit Dept. • Preparation of daily MIS & productivity reports for the higher level management. • Participation in all higher escalation calls from the corporate customers & Bankers.



Capita

• United Kingdom
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Executive - Gen Insurance (Operations)

  • Jul 2007 - Apr 2012

  Responsibilities:  Data Aggregations: The purpose of this role is to ensure that each property & terrorism related schedule should be processed & Geo Coded accurately using the insured location information provided by the brokers & transferring the data on a pre-defined template for review to the underwriter. The information would then be reviewed by the underwriter in order to access the acceptance of risk or not. Once the Risk schedule accepted by the underwriter then we need to enter the Aggregate data, Perils, Limit & Excess into the underwriter system for the further authorization.  Exchanging: The purpose of this role is to ensure that each transaction are coded accurately onto the Lloyds system & are in line with all the terms & conditions required. It’s highly imperative to adhere to the Business regulatory requirements, agreed service level & objectives defined by the management. • Participate in calls with the client to understand expectations, feedback, reports and resolve queries or Escalations. • Co-ordinate and manage relationships with other departments, the onshore operations team • Lead, develop and coach junior executives. • Prepare FAQs and get it signed from onshore client to concrete the SOPs. Achievement: • Appreciation award for best performance in quarter received from senior manager in the year 2008. • Appreciation award for best Silver performer is received from Operation Manager in the year 2009. • Appreciation award for best Gold performer is received from Operation Director in the year 2010. • 06 months General Insurance training attended in London (UK) (from Jan 2011 – Jun 2011)



Reliance Communications

• India
• Telecommunications
• 700 & Above Employee

• Senior Executive - Tele Communications

  • Oct 2006 - Mar 2007

  Responsibilities: • Handled Team of 19 People under observation of Team Leader. • Handling Reliance Broadband landlines Phones Inbound Process (Voice). • Co-ordination with the team members, Team leaders & Quality People and informing the daily update. • Handling Inquiries, Request and Complaints from the customers. • Updating Customers Data in system & ensure First Time resolutions. • Attending queries from Reliance Web World executives, POS, Dealers etc. • Updating Customer about new offer and tariff plan. • Forwarding Customers complaints to respective departments and giving a prompt feedback. Achievement: • Appreciation Certificate from Zonal Manager of Reliance Info-Stream Pvt Ltd. for keeping quality & satisfaction level excellent at client calls for a period of Dec. 2006 to Feb 2007.