Consultant

• Nov 2018 - Present

Business Analyst

• Mar 2017 - Nov 2018

Deputy Manager - Manual Testing

• Jun 2006 - Mar 2011

Managing a team of 10-12 members involved in Black Box testing of software systems related to underwriting, claims, policy servicing, policy renewals, hub operations, branch operations and customer focus unit for Life insurance products Giving Effort Estimation for all the UATs, Analysing actual effot estimate & given estimate Raising Change Request Form after discussion with User Executing critical UATs, Testing of processes and systems for launching new products Preparing system specifications by coordinating with various departments like IT, underwriting, finance, policy servicing and claims. Preparing test cases/scenarios for testing of processes and software systems Bug Reporting: testing the functionalities based on test cases and coordinating with development team/BA's in fixing the issues, Retesting Coordination between various departments and IT to suggest and implement changes in the system Usability testing: End-to-End testing, Checking Processing time, Cosmetic changes Regression testing Impact Analysis: Assessing of impact of change in one module on other modules in the system Process documentation (preparing Standard Operating Procedure (SOP)) for new operations requirements of the tested systems which becomes a user guide for Stakeholders. Handling queries (related to new systems/products) from branch offices and customers Updating of Branch Processes, Process review & improvements Team Management activities: Work assignment and workload balancing, Team productivity tracking, Training, Troubleshooting, Performance Feedbacks and Reviews, Process improvements Show less

Profile: Medical Underwriter

• Jun 2002 - Jan 2006

Mumbai Head Office A core underwriting function - starting from the level of initial, financial underwriting and medical underwriting. Streamlining the administration processing for respective decisions on the case. Answering to internal and external customer complaints/ queries pertaining to underwriting Working on projects regarding new product launches or up-gradation of the systems Responsible for smooth functioning of new systems launched Training of new joinees in underwriting - theoretical as well as on- job training Branch visit and Training of Branch officers and medical assistants Achievements: Efficiently handled various projects like unit link product launch along with new system of Life Asia. Ensured smooth functioning of our new system launched- Life Asia, which includes monitoring the use, handling the queries related to usage, rectifying the errors and ensuring the process implementation. Show less

Professional Sales Representative

• Sep 2001 - Sep 2002

Role: Visits to specialty doctors Handling stockiest and more than 100 chemists. Role: Visits to specialty doctors Handling stockiest and more than 100 chemists.