Experience

Melissa Data India

• India
• Software Development
• 1 - 100 Employee

• Technical Support Engineer

  • Oct 2020 - Present

  Bengaluru, Karnataka, India • Proficiently managed both Azure and VM environments, ensuring seamless operations. • Demonstrated expertise in Windows webservers and services management, monitoring, and resolution of alerts. • Implemented enhanced security measures by generating and installing certificates on webservers. • Successfully installed, configured, and administered Windows IIS, optimizing server performance. • Effectively set up Managed servers, Node, and Cluster, streamlining system operations. •… Show more • Proficiently managed both Azure and VM environments, ensuring seamless operations. • Demonstrated expertise in Windows webservers and services management, monitoring, and resolution of alerts. • Implemented enhanced security measures by generating and installing certificates on webservers. • Successfully installed, configured, and administered Windows IIS, optimizing server performance. • Effectively set up Managed servers, Node, and Cluster, streamlining system operations. • Configured remote access services, enabling efficient remote troubleshooting and support. • Utilized SQL Server to execute queries and perform data backups, ensuring data integrity. • Developed and implemented batch scripts, automating routine tasks for increased efficiency. • Expertise in Kubernetes fundamentals, networking concepts, troubleshooting, and server maintenance. • Proficient in YAML file understanding and used it for managing Kubernetes configurations. • Played a key role in creating and deploying new Windows web servers. • Utilized helpdesk ticketing tools for effective internal communication and issue tracking. • Regularly updated data files on web servers to maintain current information. • -Azure Monitoring: Explore Azure Monitor to understand how to monitor the performance and health of Azure resources. • Azure Resource Management: Understand the basics of Azure Resource Manager (ARM) and how it helps in deploying, managing, and organizing Azure resources. • Basic Troubleshooting: Develop skills for basic troubleshooting of common Azure issues and errors. • Azure Portal Navigation: Learn how to navigate the Azure portal, create, and manage resources, and access various services. Show less



Novel Office India

• Information Technology Engineer

  • Jun 2019 - Oct 2020

  Bengaluru, Karnataka • Responded promptly to client-reported network issues, ensuring minimal downtime and disruptions. • Successfully recovered servers from malicious attacks, securing critical data and systems. • Demonstrated proficiency in Windows Server 2012 administration, maintaining a stable and reliable network environment. • Efficiently managed virtualization technologies such as VMware and Hyper-V, optimizing resource utilization. • Expertly handled Active Directory and Group Policy… Show more • Responded promptly to client-reported network issues, ensuring minimal downtime and disruptions. • Successfully recovered servers from malicious attacks, securing critical data and systems. • Demonstrated proficiency in Windows Server 2012 administration, maintaining a stable and reliable network environment. • Efficiently managed virtualization technologies such as VMware and Hyper-V, optimizing resource utilization. • Expertly handled Active Directory and Group Policy management, ensuring seamless user and computer account administration. • Implemented and managed Backup servers, ensuring data continuity and disaster recovery capabilities. • Configured routing and remote access services, facilitating secure and efficient remote connections. • Monitored and managed network access, enhancing network security. • Oversaw DHCP management and design, efficiently allocating IP addresses using DHCP scopes. • Successfully managed regional branches, ensuring consistent network performance and support. • Conducted training sessions for employees on network operations and management software. • Proficiently configured and managed O365 & G Suite in Outlook, providing seamless email services. • Diagnosed and resolved desktop and server hardware issues, maintaining high system uptime. • Skill fully implemented VLAN configurations, optimizing network segmentation and security. • Managed McAfee EPO (Anti-Virus) server, ensuring comprehensive network protection. • Configured IT infrastructure monitoring tools (Zabbix) and ticketing system (SpiceWorks) for streamlined network monitoring and issue resolution. • Responsible for printer and scanner maintenance, ensuring smooth office operations. Show less



HCL Services Ltd

• Information Technology & Services
• 400 - 500 Employee

• Customer Engineer

  • Jan 2013 - Jun 2016

  Coimbatore, Tamil Nadu Experience with Network devices and Printer hardware Management • All printer models and all network devices. • Responsible for overseeing the day-to-day operations of the team • Work load distribution.