Experience

Cook County Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Dept of Public Health

  • 2020 - Present



Serrala

• Germany
• Software Development
• 500 - 600 Employee

• Business Development Executive

  • 2019 - 2021

  Greater Chicago Area



Redfin

• United States
• Real Estate
• 700 & Above Employee

• Tour Coordinator

  • Jul 2017 - Oct 2019

  Chicago Hub



UChicago Medicine

• United States
• Hospitals and Health Care
• 700 & Above Employee

• CSR

  • Mar 2016 - May 2018

  Darien,IL



Enova International

• United States
• Financial Services
• 700 & Above Employee

• Financial Advisor

  • Nov 2012 - May 2014

  Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis. Contact clients periodically to determine if there have been changes in their financial status. 3) Devise debt liquidation plans that include payoff priorities and timelines. Explain and document for clients the types of services that are to be provided, and the responsibilities to be taken by the personal financial advisor. Explain to individuals… Show more Build and maintain client bases, keeping current client plans up-to-date and recruiting new clients on an ongoing basis. Contact clients periodically to determine if there have been changes in their financial status. 3) Devise debt liquidation plans that include payoff priorities and timelines. Explain and document for clients the types of services that are to be provided, and the responsibilities to be taken by the personal financial advisor. Explain to individuals and groups the details of financial assistance available to college and university students, such as loans, grants, and scholarships. Guide clients in the gathering of information such as bank account records, income tax returns, life and disability insurance records, pension plan information, and wills. Implement financial planning recommendations, or refer clients to someone who can assist them with plan implementation. Interview clients to determine their current income, expenses, insurance coverage, tax status, financial objectives, risk tolerance, and other information needed to develop a financial plan. Monitor financial market trends to ensure that plans are effective, and to identify any necessary updates. Prepare and interpret for clients information such as investment performance reports, financial document summaries, and income projections. Recommend strategies clients can use to achieve their financial goals and objectives, including specific recommendations in such areas as cash management, insurance coverage, and investment planning. Research and investigate available investment opportunities to determine whether they fit into financial plans. Analyze financial information obtained from clients to determine strategies for meeting clients' financial objectives. Answer clients' questions about the purposes and details of financial plans and strategies. Show less



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Escalation Resolutions

  • Jan 2010 - May 2012

  Responsible for operating in accordance with Comcast Enhanced Customer Delivery (ECD) guidelines, procedures and workflows to support internal escalation from the Customer Care Organization. Facilitates and acts as key point of contact between call center personnel and various internal fix agents in the resolution of escalated customer issues. Owns end-to-end response to escalated problems including ticket processing, documentation and customer contact. Core Responsibilities - Process… Show more Responsible for operating in accordance with Comcast Enhanced Customer Delivery (ECD) guidelines, procedures and workflows to support internal escalation from the Customer Care Organization. Facilitates and acts as key point of contact between call center personnel and various internal fix agents in the resolution of escalated customer issues. Owns end-to-end response to escalated problems including ticket processing, documentation and customer contact. Core Responsibilities - Process Escalation Resolution (ER) tickets -Provide coaching via the ER Tool to agents, leads and supervisors when incorrect procedures are followed -Handle escalated calls for same day issues from leads, supervisors and outsource partners -Make outbound calls to customers, technician's, and contracting companies as needed to close out ER tickets - Work with both internal and external resources and maintain detailed information in the work log of the appropriate tool /application - Provide support to local market field technicians, operations support staff and other technical and business support groups, as needed and as requests come in via phone or email from these groups - Provide key support between call center leads, supervisors, customers, contractors, field traffic controllers and the Capacity Team - Handles escalated calls for all lines of business and performs advanced billing system tasks - Provide advanced technical assistance with all LOBs - Work and update tickets in TTS (trouble ticket system) based on priority, with a goal to resolve issues within the allotted time to repair - Provide documentation to cross-functional areas associated with work order non-compliance and customer impacting order fulfillment - Maintain all records and logs related to the assignment of field personnel and on time arrival - Use data to prepare daily, weekly, monthly and other periodic reports - Keep all field managers and supervisors aware of escalation status Tasks Show less



Crosscom National LLC

• Contract Coordinator

  • Sep 2009 - Dec 2010

  Plan, direct, or coordinate the activities of buyers, purchasing officers, and related workers involved in purchasing materials, products, and services. Includes wholesale or retail trade merchandising managers and procurement managers. Analyze market and delivery systems to assess present and future material availability. Arrange for disposal of surplus materials. Control purchasing department budgets. Develop and implement purchasing and contract management instructions… Show more Plan, direct, or coordinate the activities of buyers, purchasing officers, and related workers involved in purchasing materials, products, and services. Includes wholesale or retail trade merchandising managers and procurement managers. Analyze market and delivery systems to assess present and future material availability. Arrange for disposal of surplus materials. Control purchasing department budgets. Develop and implement purchasing and contract management instructions, policies, and procedures. Locate vendors of materials, equipment or supplies, and interview them to determine product availability and terms of sales. Show less