Experience

Opportunities NB

• Canada
• International Trade and Development
• 100 - 200 Employee

• Program Coordinator

  • Mar 2018 - Present

  • Coordinating with systems partners to finalize interface designs and business requirements. • Carry out fact-finding and analysis of problems and determine the most effective resolution procedure. • Organize and facilitate business application needs meetings. • Prioritize, investigate, and escalate issues to assure timely and efficient resolution. • Participate in workflow development pre-development. • Provide training and guidance to team members post production release on application improvements and reporting. • Performing data cleansing to ensure accuracy and integrity within the database. • Create, modify and/or delete user accounts. • Review and complete functional testing of patches, application development and updated functionality. • Creating business reports & statistical data analysis, design, and information flow. • Create and maintain user guides for the system. Show less



Government of New Brunswick / Gouvernement du Nouveau-Brunswick

• Canada
• Government Administration
• 700 & Above Employee

• Executive Administrative Assistant

  • May 2017 - Jul 2018

  • Performed accounts receivable duties, including invoicing, researching charge backs, discrepancies and reconciliations.• Provided statistical and budget reports.• Planned and booked travel accommodations for staff and visitors, including vouchers, agendas and transportation.• Coordinated conference calls, including scheduling, managing reservations and sending confirmations.• Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.• Upheld confidentiality of all information.• Compiled information and documents from source data previously entered into the computer.• Prepared correspondence, forms, reports, calendars and other documents.• Oversaw inventory and office supply purchases.• Assisted coworkers and staff members with special tasks daily Show less

• Administration Assistant

  • May 2016 - May 2017

  • Provided administrative services, including phone and email correspondence, making copies and handling incoming and outgoing mail and faxes.• Greeted customers and visitors in-person and via telephone calls.• Organized files, developed spreadsheets, faxed reports and scanned documents.• Organized and scheduled office meetings as well as client appointments.• Prepared packages for shipment, pickup or courier delivery to customers.• Trained junior staff on department procedures.• Tracked incoming and outgoing files and materials. Show less



Pseudio

• Canada
• Retail
• 1 - 100 Employee

• Senior Sales Associate

  • Sep 2016 - Jan 2017

  • Supervised on average 2 associates throughout each assigned shift and managed any arising challenges. • Ensured exceptional customer service by building strong rapport with customers. • Exceed consistent sales targets for each shift. • Assisted management with drafting sales reports, coordinating staff schedules and managing opening and closing procedures. • Communicated clear expectations and goals to each team member. • Worked with the management team to implement the proper division of responsibilities. • Trained new sales associates. Show less



Delta Hotels and Resorts®

• Hospitality
• 500 - 600 Employee

• Team Agent, Technology Support Services

  • Aug 2013 - May 2015

  • Supervised employees throughout each assigned shift.• Managed any arising challenges.• Scheduled and assigned daily work and activities for 16 staff members.• Plan, develop and organize the policies and procedures.• Provided statistical and budget reports.• Trained, coached and mentored staff.• Maintained high levels of confidentiality while creating files, reports and records.• Assist with staffing requirements, including the hiring , development and retention of staff. Show less

• Guest Service Representative

  • Nov 2007 - Aug 2013

  • Creating e-mails and documents for requests• Creating and updating reservations• Telephone answering and direction of calls• Responsibility of handling customer complaints and resolving issues• Verbal and written communication in English and French