Fraud Manager

• May 2023 - Present

Lead Fraud Analyst

• Aug 2021 - May 2023

Disputes Analyst

• May 2019 - Aug 2021

* Analyze and Review and respond to credit card disputes on behalf of the merchant. * Reducing Chargebacks by research and analysis * Building strategies cross-company to prevent chargebacks. * Analyze and Review and respond to credit card disputes on behalf of the merchant. * Reducing Chargebacks by research and analysis * Building strategies cross-company to prevent chargebacks.

Risk Manager and Data Analyst

• Sep 2016 - Nov 2017

* Analyzing and visualizing data to prevent fraud * Managing a portfolio of 40 merchants in the high-risk industry, Mainly E-comm merchants. * 24/7 Account manager for all risk related issues. * Analyzing markets and merchant’s patterns of activity for every industry. * Traffic management between processors by Approval ratio, market research, Chargeback patterns of every country. * Chargeback and Fraud prevention and reduction. * Mediating between the merchant and… Show more * Analyzing and visualizing data to prevent fraud * Managing a portfolio of 40 merchants in the high-risk industry, Mainly E-comm merchants. * 24/7 Account manager for all risk related issues. * Analyzing markets and merchant’s patterns of activity for every industry. * Traffic management between processors by Approval ratio, market research, Chargeback patterns of every country. * Chargeback and Fraud prevention and reduction. * Mediating between the merchant and their processors. * In constant contact with the CEO’s and head of risk of every merchant. * Conducting Risk workshops and education programs for every onboarded merchant. Show less * Analyzing and visualizing data to prevent fraud * Managing a portfolio of 40 merchants in the high-risk industry, Mainly E-comm merchants. * 24/7 Account manager for all risk related issues. * Analyzing markets and merchant’s patterns of activity for every industry. * Traffic management between processors by Approval ratio, market research, Chargeback patterns of every country. * Chargeback and Fraud prevention and reduction. * Mediating between the merchant and… Show more * Analyzing and visualizing data to prevent fraud * Managing a portfolio of 40 merchants in the high-risk industry, Mainly E-comm merchants. * 24/7 Account manager for all risk related issues. * Analyzing markets and merchant’s patterns of activity for every industry. * Traffic management between processors by Approval ratio, market research, Chargeback patterns of every country. * Chargeback and Fraud prevention and reduction. * Mediating between the merchant and their processors. * In constant contact with the CEO’s and head of risk of every merchant. * Conducting Risk workshops and education programs for every onboarded merchant. Show less

Global Payments Account Manager

• Jan 2015 - Sep 2016

* Data analysis and visualizations * 24/7 overall account manager * Technical knowledge center in customer services for all the global processing merchants. * Established and managed merchants in Datacash programs (GateKeeper, MAC MMP) * Finance and technical services for credit adjustments.

Chargeback Analyst

• Nov 2012 - Sep 2016

Worked directly with the Card schemes- Visa and Mastercard, both as an issuer and as an acquirer. Specialized in Fraud related Chargebacks, Experienced in both domestic and international Chargeback process.

Customer Service Representative

• Oct 2009 - Nov 2012