Galina Volchkova
Senior Director, Housing Services at Volunteers of America Western Washington- Claim this Profile
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English Full professional proficiency
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Ukrainian Native or bilingual proficiency
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Russian Native or bilingual proficiency
Topline Score
Bio
Credentials
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Advanced Fair Housing
-Feb, 2016- Oct, 2024 -
Basic Mediation Training (40 hours)
-Nov, 2015- Oct, 2024 -
Washington Connection Community Partnership Level I&II Subject Matter Expert
-Feb, 2015- Oct, 2024 -
Communication Skills for Effective Leaders
-Jan, 2015- Oct, 2024 -
Issues and Interests - Mediation Skills
-Jan, 2014- Oct, 2024 -
The Ultimate Grants Toolkit
-Jan, 2014- Oct, 2024 -
Workforce Knowledge & Supervision
-Jan, 2011- Oct, 2024 -
Hands on Diversity
-Jan, 2010- Oct, 2024 -
Motivational Interviewing Into Practice
-Jan, 2010- Oct, 2024 -
Resolving Conflict in the Workplace
-Jan, 2010- Oct, 2024 -
Generational Poverty
-Jan, 2009- Oct, 2024 -
Homelessness Sensitivity Education
-Jan, 2008- Oct, 2024 -
Road to Self Sufficiency
-Jan, 2007- Oct, 2024 -
Trainer Training
-Jan, 2002- Oct, 2024
Experience
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Volunteers of America Western Washington
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United States
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Health and Human Services
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100 - 200 Employee
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Senior Director, Housing Services
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Jul 2021 - Present
• Responsible for the successful development, growth, maintenance, and operations of the Housing Services program (Shelters, Homelessness Prevention, Rapid Re-housing, NS 211, Refugee Resettlement and Stabilization) • Directing the development of core service area strategic planning with executive team to align strategy with agency’s goals and objectives • Developing short- and long-range business plans for programs with a focus on revenue development, cost controls, community involvement, and improved client support • Supervising program operational staff (70 employees) • Controlling budget for core service area (over $100M) • Acting as the spokesperson for the service area to government agencies, community organizations, and the public • Providing strong presence and advocacy in the communities served and builds social collateral
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Housing Director
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Jul 2020 - Jun 2021
Manage and supervise employees and day to day coordination and provision of services for the Dispute Resolution Center’s landlord-tenant housing services; Renter Certification, Fair Housing and Homelessness Prevention Navigators. Coordinate and assign cases to Prevention Navigators. Manage grants and reporting for housing services. Ensure coverage of the landlord-tenant call line and provide direct service to housing clients when additional coverage is needed. Support Skagit DRC in establishing housing programs as needed. Coordinate strategic partnerships and legislative advocacy with Senior Director and Leadership.
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Dispute Resolution Housing Program Manager
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Nov 2015 - Jul 2020
Managing staff and services for the day-to-day operation of Renter Certification, Fair Housing, Landlord-Tenant line, Housing Conflict Resolution, and Homelessness Prevention Navigators. Providing training for tenants on landlord-tenant rights and responsibilities, communication skills and negotiation skills. Managing grants and reporting for Renter Certification, Fair Housing, Landlord-Tenant line, Housing Conflict Resolution and Homelessness Prevention. Attending meetings and events including Point In Time Count, Project Homeless Connect, Homeless Policy Task Force, Snohomish County Asset Building Coalition, Everett Area Apartment Manager’s Association Council, Local Partnership in Action, Investing In Future (IIF) Employment Committee, IIF Partnership and Navigation Meetings as required by Ending Homelessness Program and System Innovation Grant requirements. Assigning cases to Prevention Navigators and maintaining records in HMIS as required by EHP and SIG grants Managing Flex Funds expenditures Establishing and maintaining partnerships with other social service agencies to ensure program success and accessibility for the public. Establishing and maintaining Memorandum of Understanding with local housing to benefit clients of the Renter Certification Program. Outreach projects including meetings and brochure/flyer distribution. Supporting Skagit DRC in establishing housing programs as needed Providing continued services and consultation to the Snohomish County for Fair Housing to be in compliance with Fair Housing Rules and Continuum of Care.
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Volunteers of America
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Non-profit Organizations
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700 & Above Employee
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Program Manager, Homelessness Prevention and Rapid Re-housing
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Jan 2014 - Nov 2015
* Developing and implementing systems and best practices. Conducting program research and planning, ensure compliance with guidelines and eligibility criteria with all program contracts (Consolidated Homeless Grant, Workforce Assertive Engagement, and Ending Homelessness Program) * Assist Program Director to design and implement policy and procedures to meet contract terms and conditions; providing support in the grant writing process for funding of program. * Develop proficiency in maintaining accurate client records in Homeless Management Information System (HMIS) and support staff with troubleshooting and editing information. * Providing support for agency-wide programs and activities, participating in representation at and follow-up to partner meetings, development of new initiatives and community events. Providing ``human interest'' stories to assist in translating statistical outcomes data into easily understood impact statements for use in VOAWW's promotional materials. * Managing staff and services for Homelessness Prevention and Rapid Rehousing. Managing spend down reports annually up to four hundred thousand dollars. * Outreach projects for establishing and maintaining partnerships with local landlords.
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Homelessness Prevention
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United States
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Legal Services
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Team Leader
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Jun 2011 - Jan 2014
* Supervising service teams assigned to specific programs. Assisting team in case analysis to identify and implement appropriate interventions and referrals. * Managing case records, monthly and quarterly reports as required by funders. Provide specific and regular budget counseling and other life skills development. * Ensure client records are kept in accordance with agency standards. ; * Assist in identifying gaps and making recommendations for staff training. ; * Maintaining client records in HMIS and working with HMIS program reports. ; * Creating and publishing quarterly newsletters ``Landlord-Tenant Link''
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Case Manager
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Oct 2007 - Jun 2011
* Screening applicants to identify eligibility for the program, conducting assessments service planning and referrals. Providing counseling and advocacy for families who have been placed in shelter or transitional housing, supporting clients in their movements towards self-sufficiency * Maintaining progress notes and statistical reports, attending community meetings and specialized trainings. * Screening applicants to identify eligibility for the program, conducting assessments service planning and referrals. Providing counseling and advocacy for families who have been placed in shelter or transitional housing, supporting clients in their movements towards self-sufficiency * Maintaining progress notes and statistical reports, attending community meetings and specialized trainings.
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Client Service Intake Specialist
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Nov 2003 - Oct 2007
CSFP Intake Specialist, Food Bank * Conducting interactive interviews and providing referrals to low income families and individuals. * Interviewing individuals requesting Commodity Supplemental Food Program, managing CSFP for 900 seniors, maintaining accurate records of distribution to all Snohomish county CSFP recipients. Maintaining government standards and requirements for CSFP, preparing monthly reports and finals. CSFP Intake Specialist, Food Bank * Conducting interactive interviews and providing referrals to low income families and individuals. * Interviewing individuals requesting Commodity Supplemental Food Program, managing CSFP for 900 seniors, maintaining accurate records of distribution to all Snohomish county CSFP recipients. Maintaining government standards and requirements for CSFP, preparing monthly reports and finals.
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Translator
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Apr 2003 - Dec 2003
* Translating, providing information and assisting clients with multiple needs (applying for SSI, Home Care Assistance, food stamps, housing, Energy assistance, childcare etc) * Translating, providing information and assisting clients with multiple needs (applying for SSI, Home Care Assistance, food stamps, housing, Energy assistance, childcare etc)
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Managing Editor
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Jun 1998 - Nov 2000
* Editing articles and directing writers to particular stories. Responsible for two sections of the newspaper, writing headlines. Arranging layout of articles and sidebars. * Ensure that all articles are interesting and informative, produced in a timely manner with no factual errors.
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Journalist
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Jun 1996 - May 1998
* Interviewing people in a range of different circumstances, focusing on social life, community needs and politic aspects. Writing stories and articles. * Building contacts to maintain a flow of news. Attending press conferences and variety of events.
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Education
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1991 - 1996
Kamenets Podilsky National University
Masters Degree, Education -
2002 - 2003
Business Computer Training Institute
Advanced Information System Certificate -
2002 - 2003
Business Computer Training Institute
Integrated Computer Application Certificate -
2000 - 2001
Everett Community College
English Second Language Course -
1990 - 1991
Khmelnitsky Teacher Training College
Journalism Certificate, Journalizm / Social Media -
1987 - 1991
Khmelnitsky Teacher Training College
Associate Degree, Early Childhood Education
Community
