Experience

TaxAce LTD
• United Kingdom
• Accounting
• 1 - 100 Employee
• Client Manager

  • Apr 2020 - Present


Monolith (UK) LTD

• United Kingdom
• Wholesale
• 1 - 100 Employee

• Regional Sales Manager

  • Jul 2019 - Dec 2019

  • Processing orders, invoices and credit notes; • Data entry; • Credit control; • Organizing logistic of delivery; • Improved client relationships and increased sales through the organisation and implementation of various strategy for sales increase; • Increased monthly profit margin by over 5% on previous month. • Processing orders, invoices and credit notes; • Data entry; • Credit control; • Organizing logistic of delivery; • Improved client relationships and increased sales through the organisation and implementation of various strategy for sales increase; • Increased monthly profit margin by over 5% on previous month.



Angling Direct PLC

• United Kingdom
• Retail
• 1 - 100 Employee

• Customer Services Agent

  • May 2018 - Jul 2019

  • Processing orders and invoices; • Data entry; • Credit control; • Prepared documents for export; • Investigated and resolved customer enquiries and complaints in a timely and empathetic manner. • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. • Greeted customers entering the shop to ascertain what each customer wanted or needed. Built long-term customer relationships and advised customers on purchases and promotions. • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests. • Routinely answered customer questions regarding merchandise and pricing. • Described product to customers and accurately explained details and care of merchandise.



Morson International

• China

• Production Operative Services

  • Dec 2017 - May 2018

  • Testing of the phones on a touch screen computer. • Tested products or sub-assemblies for functionality or quality. • Monitored product standards and quality-control programmes. • Testing of the phones on a touch screen computer. • Tested products or sub-assemblies for functionality or quality. • Monitored product standards and quality-control programmes.



Grawe Carat Asigurări S.A.

• Moldova
• Insurance
• 1 - 100 Employee

• Data entry ( Health Insurance)

  • May 2017 - Nov 2017

  • Entered numerical data into databases in a timely and accurate manner. • Reviewed and updated client correspondence files and scheduling database. • Scanned documentation and entered it into the database. • Assisted with reception duties, file organisation, and research. • Organised forms, made photocopies, filed records and prepared correspondence and reports. • Produced monthly reports using advanced Excel spreadsheet functions. • Reviewed medical records for completeness and filed records in alphabetic and numerical order. • Obtained scanned records and uploaded them into the database. • Oversaw inventory and office supply purchases. • Contacted patients regarding unpaid and underpaid accounts to resolve any issues.



Centru de limbi straine Oratorica

• Manager

  • Jul 2016 - May 2017

  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Attended sales training camp and brought best practices leadership back to the company. Negotiated prices, terms of sales and service agreements. • Managed a portfolio of accounts in sales. • Contacted customers by phone and email in response to enquiries. • Built relationships with customers and the community to establish long-term business growth. • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices. • Attended sales training camp and brought best practices leadership back to the company. Negotiated prices, terms of sales and service agreements. • Managed a portfolio of accounts in sales. • Contacted customers by phone and email in response to enquiries. • Built relationships with customers and the community to establish long-term business growth.


Express Leasing SRL
• 1 - 100 Employee
• Credit Analyst

  • Nov 2015 - May 2016


ProCredit Bank Moldova

• Moldova
• Banking
• 1 - 100 Employee

• Payment Specialist

  • Jul 2014 - Dec 2014

  • Processing of payment orders received from customers in the banking application.• Verification of the correctness of documents received as attachments to Payment Orders in foreign currency.• Recording and processing of receipts received in national currency in the banking application.• Settlement of issues that occur in subdivisions regarding payment processing.

• Credit Administrator

  • Mar 2011 - Dec 2014

  • Executed the control function within the credit cycle.• Executed the control function within the credit cycle.• Verification of the applicant in databases and banking systems. • Evidence and monitoring of missing documents.• Making and archiving of Credit Files of clients