Galina Petrova
Customer verification specialist at SumUp- Claim this Profile
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Bio
Experience
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SumUp
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United Kingdom
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Financial Services
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700 & Above Employee
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Customer verification specialist
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May 2022 - Present
Sofia, Sofia City, Bulgaria
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Senior Customer Service Representative with French
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May 2014 - Apr 2022
Sofia, Sofia City, Bulgaria Main responsibilities: - Assisting Xerox corporate customers situated in France, Belgium, Switzerland, Luxemburg and Monaco in the process of solving their technical issues by phone, mail and chat; - Escalating cases that can not be solved locally.
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Customer Service Representative
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Jul 2011 - Apr 2014
Sofia, Sofia City, Bulgaria - Assisting Xerox corporate customers situated in France, Belgium, Switzerland, Luxemburg and Monaco in the process of solving their technical issues by phone, mail and chat; - Escalating cases that can not be solved locally.
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ARMEEC Insurance Jsc
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Bulgaria
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Insurance
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1 - 100 Employee
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Insurance Intern
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Mar 2010 - Apr 2010
Sofia, Sofia City, Bulgaria Main Activities: - Assisting in the process of taking out Motor 3-rd party liability insurance, Motor Casco insurance, Property insurance, Travel Assistance abroad; - Preparing documents and reports on the contracted insurances for the Main office.
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Education
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2011 - 2013
Sofia University St. Kliment Ohridski
Master's degree, Business Administration: Human Resources Development, Module Marketing -
2007 - 2011
Sofia University St. Kliment Ohridski
Bachelor's degree, Business Administration -
2007 - 2011
University of Lille 1 Sciences and Technology
Bachelor's degree, Economics and Management -
2002 - 2007
IV Language High School "Frédéric Joliot-Curie", Varna
High School Diploma, French Language
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